Receptionist Wakemed

Monica Cortez                                                                  Cell: (919) 744-0497

4320 Grandiflora Lane #101                                                 

Raleigh, NC                                                                   


Objective:   To secure a position as receptionist and/or information clerk in order to utilize my office skills, knowledge, and experience.


Knowledge and Capabilities:


  • Database Application Microsoft
  • Type 32WPM
  • Office Procedures
  • Business English
  • Business Management Web
  • Internet




H&R Block Company                      Raleigh, NC                           09/2010- 12/2010

Tax Preparation Course


Bronx Community College               Bronx, NY                             08/2000-12/2000

One Semester of Undergraduate studies in Computer Science


Spanish – American Institute           Manhattan, NY                     02/1995-08/1996

Completed 1,600 hours English

“Computerized Office Management”

Certificate received in August 1996


Theodore Roosevelt High School     Bronx, NY                             09/1987-06/1989

Received G.E.D Diploma 06/1989


Academic Honors:

  • President’s List
  • Dean’s List


Special Skills:

  • Bilingual in English and Spanish
  • Proficient in Microsoft Word and Excel
  • Knowledgeable in Quatro Pro 10







01/2011-02/2011                                 H&R Block                            Raleigh, NC              


Seasonal Tax Assistant  

  • Answered questions for customers in regards to tax preparation
  • Assisted customers in filing for tax refunds and helped customers prepare for the following year



03/2005-11/2005                                 Easter Seals UCP                  Raleigh, NC

Receptionist/Mail Clerk

  • Answered multiple phone lines and directed in-coming calls to appropriate extensions, including several building locations
  • Controlled a 200 extension switchboard
  • Greeted/directed all visitors to proper department
  • Provided information and visitor assistance
  • Performed all call transfers and emergency paging for various building locations
  • Responsible for all messages and voice mail forwarding
  • Opened, sorted, and filed all mail delivered to business


01/2003-05/2006                                 Angel’s Mobile Coffee          Raleigh, NC

Office Clerk

  • Allocated and posted details of business transactions to subsidiary accounts in journals and computer files
  • Reconciled and balanced accounts
  • Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss and other items pertinent to operation of business.
  • Performed calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records
  • Compiled and sorted documents, such as invoices and checks, substantiating business transactions
  • Verified details of business transactions such as funds received and disbursed and totaled accounts using computer and calculator
  • Maintained high standards of excellence
  • Posted details of business transactions
  • Answer phones and greet customers on a daily basis




Belen Cubillos, 919-418-2212, Clinical Intern

 Hilda Orosco, 919-274-5312

Gary Macovitz,   919-630-5083

  • ID#: 89434
  • Location: Raleigh, NC , 27604

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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