Inside Sales/Cuustomer Service

James Donohue

5121 Winged Elm Dr.

Raleigh, NC 27610

919-602-5074

jfdonohue3@yahoo.com

 

Strengths

 

  • Diplomatic and creative problem solver

  • Highly skilled computer user

  • Effective working with diverse teams to achieve common goals

  • Extensive Sales, Business Development and Customer Service experience

 

Experience

 

Roundabout Music Publishing-Founder/President (06/2013-Present)

  • Won the trust of budding talent

  • Placed several compositions with artist agents

  • Co-produced demo recordings for company portfolio

 

Fidelity Investments-401k Specialist (10/2007-6/2013)

  • Superlative Customer Service

  • Successful completion of Financial and Operations Training

  • Created and deployed “ Customer Connect” program

 

Northwest Airlines-Ground Operations Manager (10/2005-10/2007)

  • Supervision of Safety, Maintenance and Operational Effectiveness

  • Vendor and Governmental relations (TSA, FAA, Maintenance, Fueling)

  • Flight Crew Liaison-providing information and service coordination

 

Fortune Interactive-Business Development Representative (6/2004-10/2005)

  • Successful Sales of SEO, Affiliate Marketing and Online Reputation Management

  • Synergistic teamwork with Account Managers and Operations

  • Successful completion of SEO certification program

Cisco Systems (MarketStar)-Inside Channel Sales (7/2003-5/2004)

  • Consultative Sales of Voice and Data equipment to regional SMB resellers

  • Increased sales of VOIP solutions 20% per quarter

  • Consistently grew quarterly revenue by 25%

 

Imagistics International-National Accounts Executive (7/2001-6/2003)

  • Sales of multi-function imaging equipment to Fortune 500 companies

  • Effective coordination of large implementation projects with operations and service

  • Met quarterly sales quotas

 

Appian Graphics-Regional Channel Sales Manager (5/1999-7/2001)

  • Sales of computer video adapters for the Financial, Public Safety and Scientific sectors

  • Creation of video presentations for marketing and training

  • Maintained symbiotic relationship between OEM and Channel Partners

 

 

Appian Graphics-OEM Account Manager (4/1998-5/1999)

  • Sales and service of computer video (multi-monitor) adapters to Dell and IBM

  • Maintained rolling forecasts and logistical coordination

  • Facilitated creation of Accounts Receivables website

 

N2H2-Regional Sales Representative (1/1997-4/1998)

  • Sales of Internet Filtering Service

  • Exceeded quarterly quota goals

  • Penetrated the Internet Service Provider market

 

US West (Qwest Communications)-SMB/Emerging Markets Account Manager (3/1996-12/1997)

  • Sales of voice and data services to customers in the Pacific Northwest

  • Coordinated sales presentations with network hardware sales teams

  • Established new business into Internet-centric markets

 

Education

 

Berklee College of Music-Boston, MA (6/1981-6/2/1983) 120 credit hours

 

New Hampshire College-Brunswick, ME (01/1977-6/1977) 12 credit hours

 

 

Military Service

 

U.S. Navy: P-3 ASW Aircrew Honorably Discharged

  • ID#: 89258
  • Location: Raleigh, NC , 27610

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service/Inside Sales (HVAC)
Raleigh, NC Randstad
Inside Sales- Termite Renewal Service Professi...
Raleigh, NC Arrow Exterminators
Inside Sales Opportunity
Charlotte, NC Randstad
US Trust Client Sales and Service Officer II (...
Charlotte, NC Bank of America Corporation
Inside Sales Representative (CT-32017-ISRAsh-KG)
Asheville, NC Carolina Tractor
Inside Sales Executive
Charlotte, NC Shred-It USA Inc.