Inside Sales/Cuustomer Service

James Donohue

5121 Winged Elm Dr.

Raleigh, NC 27610

919-602-5074

jfdonohue3@yahoo.com

 

Strengths

 

  • Diplomatic and creative problem solver

  • Highly skilled computer user

  • Effective working with diverse teams to achieve common goals

  • Extensive Sales, Business Development and Customer Service experience

 

Experience

 

Roundabout Music Publishing-Founder/President (06/2013-Present)

  • Won the trust of budding talent

  • Placed several compositions with artist agents

  • Co-produced demo recordings for company portfolio

 

Fidelity Investments-401k Specialist (10/2007-6/2013)

  • Superlative Customer Service

  • Successful completion of Financial and Operations Training

  • Created and deployed “ Customer Connect” program

 

Northwest Airlines-Ground Operations Manager (10/2005-10/2007)

  • Supervision of Safety, Maintenance and Operational Effectiveness

  • Vendor and Governmental relations (TSA, FAA, Maintenance, Fueling)

  • Flight Crew Liaison-providing information and service coordination

 

Fortune Interactive-Business Development Representative (6/2004-10/2005)

  • Successful Sales of SEO, Affiliate Marketing and Online Reputation Management

  • Synergistic teamwork with Account Managers and Operations

  • Successful completion of SEO certification program

Cisco Systems (MarketStar)-Inside Channel Sales (7/2003-5/2004)

  • Consultative Sales of Voice and Data equipment to regional SMB resellers

  • Increased sales of VOIP solutions 20% per quarter

  • Consistently grew quarterly revenue by 25%

 

Imagistics International-National Accounts Executive (7/2001-6/2003)

  • Sales of multi-function imaging equipment to Fortune 500 companies

  • Effective coordination of large implementation projects with operations and service

  • Met quarterly sales quotas

 

Appian Graphics-Regional Channel Sales Manager (5/1999-7/2001)

  • Sales of computer video adapters for the Financial, Public Safety and Scientific sectors

  • Creation of video presentations for marketing and training

  • Maintained symbiotic relationship between OEM and Channel Partners

 

 

Appian Graphics-OEM Account Manager (4/1998-5/1999)

  • Sales and service of computer video (multi-monitor) adapters to Dell and IBM

  • Maintained rolling forecasts and logistical coordination

  • Facilitated creation of Accounts Receivables website

 

N2H2-Regional Sales Representative (1/1997-4/1998)

  • Sales of Internet Filtering Service

  • Exceeded quarterly quota goals

  • Penetrated the Internet Service Provider market

 

US West (Qwest Communications)-SMB/Emerging Markets Account Manager (3/1996-12/1997)

  • Sales of voice and data services to customers in the Pacific Northwest

  • Coordinated sales presentations with network hardware sales teams

  • Established new business into Internet-centric markets

 

Education

 

Berklee College of Music-Boston, MA (6/1981-6/2/1983) 120 credit hours

 

New Hampshire College-Brunswick, ME (01/1977-6/1977) 12 credit hours

 

 

Military Service

 

U.S. Navy: P-3 ASW Aircrew Honorably Discharged

  • ID#: 89258
  • Location: Raleigh, NC , 27610

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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