clerical/med/customer service

5021 Wallingford Drive Apt C Raleigh, NC 27616/ 984 232 8870/ dfssuperchick@yahoo.com

 

Detra Forde-Stephenson

Personal Summary

Energetic and competent administrative professional with over eighteen years of experience in providing high quality administrative support. Currently seeking employment with a company that can utilize my extensive administrative and managerial skills.

Experience

01/2015-3/31/2015    

Customer service agent

03/2004-06/2013

Xerox

CVS                 Call Center

Wake Human Services

 

        Raleigh, NC

 

Raleigh, NC

 

Administrative Assistant

§  Responsible for all administrative processes within the office.

§  Updated treatment files with confidential and relevant information.

§  Provided general secretarial support.

 

 

10/2003-03/2004

State of North Carolina Temporary Solutions

Raleigh, NC

Administrative Support

§  Received and distributed faxes, mail and deliveries.

§  Answered incoming calls in a professional manner.

§  Provided front-line customer support.

 

 

02/1996-10/2003

St. Luke’s Hospital

Jacksonville, FL

Unit Secretary

§  Scheduled surgical procedures to effectively management operating room rotation.

§  Updated office computer systems with appointments and personal details.

§  Contacted insurance providers to obtain coverage information.

 

 

02/1995-02/1996

Levenson Eye Associates

Jacksonville, FL

Office Assistant

§  Answered telephone calls and face to face inquiries.

§  Politely greeted patients and visitors to the office.

§  Scheduled appointments for patients.

 

Skills

Microsoft Office Suiteâ—¸Reception dutiesâ—¸Office procedures

Decision Makingâ—¸Customer Serviceâ—¸Patient Intakeâ—¸Strong Communication Skills

Internet Researchâ—¸Self-Starterâ—¸Team Player

 

 

Education

Certifictephensonate

Wake County Human Services Academy

Raleigh, NC

High School Diploma

Jones Senior High School

Trenton, NC

Volunteer Work

 

 

5021 Wallingford Drive Apt C Raleigh, NC 27616/ 984 232 8870/ dfssuperchick@yahoo.com

 

Detra Forde-Stephenson

Personal Summary

Energetic and competent administrative professional with over eighteen years of experience in providing high quality administrative support. Currently seeking employment with a company that can utilize my extensive administrative and managerial skills.

Experience

01/2015-3/31/2015    

Customer service agent

03/2004-06/2013

Xerox

CVS                 Call Center

Wake Human Services

 

        Raleigh, NC

 

Raleigh, NC

 

Administrative Assistant

§  Responsible for all administrative processes within the office.

§  Updated treatment files with confidential and relevant information.

§  Provided general secretarial support.

 

 

10/2003-03/2004

State of North Carolina Temporary Solutions

Raleigh, NC

Administrative Support

§  Received and distributed faxes, mail and deliveries.

§  Answered incoming calls in a professional manner.

§  Provided front-line customer support.

 

 

02/1996-10/2003

St. Luke’s Hospital

Jacksonville, FL

Unit Secretary

§  Scheduled surgical procedures to effectively management operating room rotation.

§  Updated office computer systems with appointments and personal details.

§  Contacted insurance providers to obtain coverage information.

 

 

02/1995-02/1996

Levenson Eye Associates

Jacksonville, FL

Office Assistant

§  Answered telephone calls and face to face inquiries.

§  Politely greeted patients and visitors to the office.

§  Scheduled appointments for patients.

 

Skills

Microsoft Office Suiteâ—¸Reception dutiesâ—¸Office procedures

Decision Makingâ—¸Customer Serviceâ—¸Patient Intakeâ—¸Strong Communication Skills

Internet Researchâ—¸Self-Starterâ—¸Team Player

 

 

Education

Certificate

Wake County Human Services Academy

Raleigh, NC

High School Diploma

Jones Senior High School

Trenton, NC

Volunteer Work

 

 

  • ID#: 89238
  • Location: Raleigh, NC , 27616

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