Customer Service Account Representative

Teneka Rae-I Jones

1606 Trently Court

Raleigh, NC 27609

(919) 862-3818


  • Highly motivated individual with the willingness to adapt to new practices in a fast paced environment
  • Ability to work independently, and solve problems in a timely manner
  • Ability to multi-task, plan and prioritize tasks to meet deadlines without compromising the ability to produce quality work
  • Experienced in Microsoft Office programs




Telephone Research Interview                                                                                      July 2014- October 2014

Social & Scientific Systems, Inc./ CDC, Durham, NC

  • Responsible for contacting randomly selected medical providers to complete telephone study
  • Conducted telephone interview using approved script from the Centers for Disease Control and Prevention
  • Established report with general office staff, Office Managers, and Nurse Practioners to also assist in study
  • Set appointments for scheduled appointments to complete the National Electronic Health Records Study


Fiscal Customer Service Agent                                                                                                July 2013-May 2014           

Data Staff/ NC Tracks, Raleigh, NC

  • Responsible for persuading providers to enroll into the NC Medicaid Program
  • Assisted providers with actual enrollment into NC Medicaid Program
  • Explained claims, prior approval denials to providers and consumers
  • Performed Customer Service Duties within a call center setting


Medical Telephone Interviewer                                                                                            April 2013-July 2013

Headway/ CDC, Durham, NC

  • Responsible for making outbound calls to Doctor’s offices
  • Persuaded Doctor’s to complete a survey through a recorded telephone based interview, to obtain their opinions regarding the Electronic Health Record Study


Customer Care Representative                                                                                   October 2012-February 2013

Nesco Resources/ Xerox, Raleigh, NC

  • Assisted Medicare members in an inbound call center setting
  • Provided members with benefit plan information
  • Assisted members with online enrollments
  • Verified drug coverage for members


Medical Telephone Interviewer                                                                                           June 2012- August 2012

Headway Solutions/ CDC, Durham, NC

  • Responsible for making outbound calls to Doctor’s offices
  • Persuaded Doctor’s to complete the National Physician Workflow Study through a recorded telephone based interview, to obtain their opinions regarding the Electronic Health Record systems





Benefits Specialist                                                                                                                        June 2011-February 2012

Randstad Professionals/Wells Fargo, Raleigh, NC

  • Assisted Wells Fargo employees with benefits, 401(K), and insurance information
  • Verify benefits information for employees
  •  Assisted new hires with filing out necessary forms for benefits, such as I-9 and W-4
  • Assist HR department with other tasks, such as scheduling interviews


Customer Care Representative                                                                                      July 2010-March 2011

Xerox/ Raleigh, NC

  • Took incoming calls to assist Medicare customers in choosing prescription drug plan.
  • Gave navigational assistance regarding Medicare websites
  • Checked premiums and processed monthly plan payments


Cashier/Cook                                                                                                                August 2006-May 2010

DuckThru #7/ Windsor, NC

  • Opened and closed store.
  • Ran cash register and gas pumps
  • Counted money and made bank deposits
  • Cooked breakfast sandwiches, hot dogs, and other deli items


Medical Receptionist                                                                                               March 2005-December 2005

Melvin L. Clayton, MD

  • Greeted patients upon entering office
  • Made/changed appointments
  • Verified insurance and took copay
  • Submitted claims for payment and paid office bills







Associates in Applied Science,  

Medical Office Administration

Roanoke-Chowan Community College, Ahoskie, NC

January 2007- May 2009

  • ID#: 86155
  • Location: Raleigh, NC , 27609

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