Administration/Recruiter/HR

Regina S. Jones, MBA

2501 Vancastleway 101

Raleigh, NC 27617

Phone: (919) 917-1830

ginajoneew@gmail.com

 

 

HR Specialist

Dedicated and versatile business professional, with a strong set of written and verbal communication skills developed through a solid background of customer service, information administration and documentation management.

 

 

SUMMARY OF QUALIFICATIONS

  • Experience as lead recruiter and personnel processor
  • Experience in customer service and support.
  • Expertise in resolving escalated customer service issues.
  • Demonstrated ability to gain customer trust and provide exceptional follow-up service.

 

PROFESSIONAL EXPERIENCE

Towercomm,LLC       Raleigh, NC                                                                2/14-Present 10/14

HR Specialist

  • Recruits, interviews, and selects employees to fill vacant positions.
  • Drafted and implemented recruitment plan to fill positions in short timeline.
  • Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
  • Analyzes wage and salary reports and data to determine competitive compensation.
  • Advises management in appropriate resolution of employee relations issues.
  • Responds to inquiries regarding policies, procedures, and programs.
  • Review new hire packet assuring all information was received.
  • Schedule travel and hotel accommodations for employees
  • Work closely with CEO-Daily reporting.

Xerox/Aetna               Cary, NC                                                                     9/10-6/13

Business Processor Solution Operator

  • Researched and critically-analyzed multiple databases and technical documents under rigid time-lines.
  • Simultaneously made and explained consequential decisions   concerning priority, relativity, and interpretation of data.
  • Provided inbound customer service for a national customer base.
  • Interpreted, proofread, and amended complex documents to ensure form and strict content policy guidelines are applied. Initiate and act as liaison for communications between clients and multiple internal departments.
  • Assisted in training new customer service representatives.
  • Analyzed and resolved complex billing, technical issues and customer complaints.

 

Oak Grove Elementary School           Durham, NC                                       2/10-5/10

Tutor (Temporary/Seasonal)

  • Assisted teachers in preparation for student’s end of grade testing.
  • Worked with students to improve and enhance math, reading, and science skills.     

 

Affiliated Computer Services             Raleigh, NC                                        9/08-7/09

Business Processor Solution Operator

  • Provided inbound customer service for national customer base
  • Worked with customers in development of new accounts and the implementation of new systems.
  • Identified customer’s needs and provided information related to products and services.
  • Managed Flexible Spending Accounts, analyzed healthcare claims while substantiating unknown transactions.

 

Gina’s Tiny Tots Child Care               Jacksonville, NC                                 12/98-6/08

Management        

  • Processed new clients, reviewed medical records, scheduled employees, and coordinated payroll.
  • Coordination of programs, policies and procedures.
  • Planned and implemented activities ensured the provision of nutritional meals, and provided adequate equipment and activities.
  • Designed and implemented weekly and monthly schedules of activities.
  • Developed culturally appropriate programs, activities and literacy concepts

EDUCATION AND TRAINING

MBA/Business Administration, February 2011

University of Phoenix, Raleigh Campus

 

Bachelor of Science/Business Management, May 1987

Allen University, Columbia, South Carolina

 

References

Michael Rowe: CEO-Towercomm,LLC: 919-781-3496 (Ext 203) mikerowecpa@gmail.com

Ryan Zackary: Operations Manager: 919-614-1339 ryan.zackany@towercommonline.com

Ellen Graney: DOT Specialist: 919-624-8322 ellen.graney@towercommonline.com

  • ID#: 85772
  • Location: Raleigh, NC , 27617

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