8001 E. Fenway Drive, Terre Haute, IN 47802 â§«812-208-0420â§« firstname.lastname@example.org
I plan to relocate and I am searching for a company to further my experience and share my talents with. Although my background is in insurance, I have a wide range of experience in many areas due to the varied claims I have handled. I am not opposed to starting at a lower position in the claims industry so that I may relocate closer to my family.
I am a professional in the insurance claims industry. I am an innovator, creative, meticulous and have an in-depth knowledge on insurance.
I have more than eight years of management experience and more than fifteen years experience as an adjuster! I have exceptional customer service skills, powerful negotiation skills and problem solving skills and resilient. I am dependable and trustworthy. I am proficient in the use of automobile estimating programs property estimating software, and basic computer knowledge.
Davis Claims Service: Terre Haute, IN 2011 to presentA small Independent Adjusting Company
This company allowed me to become independent in my investigations in which I accomplished a more in-depth investigation on many levels and on more unique type of claims.
• I am the primary casualty adjuster! I handle mostly commercial general liability claims. The majority of my claims involve schools which include: playground accidents, bullying claims, sexual abuse allegations with teachers as well with students, playground accidents and other injury claims.
• I also investigate governmental agency claims involving: jail injuries, false arrests, slip and falls, police misconducts, swimming pool accidents and general liability claims.
• I also assist in property claims handling wind, water, and other miscellaneous residential and commercial damages.
Progressive Insurance Company: Terre Haute, IN
This company allowed me to continue my professional growth. I started as a residential adjuster, opened up a new office for Progressive where I learned the management business. I interviewed, hired new adjusters, and assisted in their training. I then took a step backwards and worked as a team-leader (due to personal reasons and children), then stepped back again as a fire-theft adjuster. Personal life changed and I was ready for a management job again and was promoted back to a team-leader. I wore many hats with this company and enjoyed every moment. Unfortunately I was laid off due to a reduction in staff. Team leader (2006 to 2009) • As the team leader I was in charge of the daily functions of the office, as our manager was off-site. • Trained and motivated claims adjusters by implementing creative contests to achieve outstanding results and to keep morale and the work environment high. Our office led the state in resolution and speed for handling total loss claims.• Directed claims investigations and triaged work assignments based on the skill level of representatives. • Facilitated conflict resolutions with customers and employees, solved disputes that resulted in claims resolution and customer satisfaction. • Chosen as “Southern Indiana Customer Service Process Leader”. Created and conducted training seminars, as well as, one on one training for representatives with the goal of “WOWing customers, creating good experiences for our customers and increasing clientele. (Customer satisfaction improved by fifteen percent in the first month).• Our office rated top 25 for all states in Customer Service (for three consecutive years) • Resolved injury claims up to $50,000.
Fire/Theft Representative (2004 to 2006)Branch Manager (1999 to 2004)Resident Claims Representative (1995 to 1999) Statesman Insurance: Indianapolis IN Multi-Line Resident Claims Representative. This was a great a company and I handled a variety of claims. Unfortunately, I was laid off due to a reduction in force. • Collaborated with a wide variety of business professionals, attorneys, other insurance adjusters, police and fire authorities, agents, and banks while handling and adjudicating insurance claims.• Used negotiating skills with attorneys to amicably resolve injury claims. • Adjusted all types of claims (coverage investigations, general liability, commercial losses, homeowner and mobile home losses, fire losses, commercial cargo losses, injury claims and other miscellaneous claims) in a ten county territory. • Completed marketing calls with agents to promote good customer service.
• Bachelors of Science, Criminology, Cum Laude; Truman State, Kirksville, MO • Associate Degree in Claims; Insurance Institute of America • General Insurance Certificate; Insurance Institute of America• Arbitration Forums, Inc.- Certified for arbitrating automobile dispute claims - (2008)• Continuous Education for injury handling, casualty losses, fraud and miscellaneous courses. Education provided by the companies, as well as, online courses.
I am licensed for the state of Indiana as a Resident Independent Adjuster for property and casualty.