Customer Service

Sonja Davis1004 Wait Ave,Wake Forest,Nc919-434-2918, mslgs99@yahoo.comWork Experience:Technical SupportAcs / Apple - Raleigh, NCMarch 2011 to June 2012Contribute to high volume Call Center in a fast paced environment.Perform as a technical resource to support the IPhone,IPod,IPad Mac Computers.OS X Server Safari,assist customers with support of Outlook,Windows.Provide timely and effective resolution to support requests.Customer Service RepresentativeSento Corporation - Raleigh, NCAugust 2008 to October 2009• Checked to ensure that appropriate changes were made to resolve customers' problems.• Referred unresolved customer grievances to designated departments for further investigation• Processing customers Rebates• Replying to customers inquires via fax and email.• Answering customer's questions regarding items for rebateCustomer ServiceHandyman Connection - Raleigh, NCSeptember 2006 to September 2007• Conferred with supervisory personnel to resolve complaints and grievances.• Scheduled and dispatched workers,• Related work orders, messages and information to Craftsman using telephone.• Successfully handled running of the offices daily operations• Paying of craftsman upon completion of each job• Processing credit card paymentsCustomer ServiceRTI International - Raleigh, NCJanuary 2006 to September 2006• Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.• Compiled, recorded and coded results and data from interview and survey, using computer and specified form.Customer serviceArt.Com - Raleigh, NCAugust 2005 to November 2005• Resolved customers' service and billing complaints by performing  activities such as exchanging merchandise, refunding money, and adjusting bills.• Referred unresolved customer grievances to designated departments for further investigation.• Replying to all customers inquires via email• Accepted credit card and check payments over the phone.Sales AssociateEddie Bauer - Raleigh, NCFebruary 2004 to May 2005• Stocked shelves, counters, and tables with merchandise.• Obtained and received merchandise, totaled bills, accepted payments           made change for customers in retail store.• Set up advertising displays and arranged merchandise on counters and tables to promote sales.• Stamped, marked, and tagged price on merchandise.• Coordinated all merchandise returns to venders and clients.Customer ServiceCablevision Of Southern Connecticut - Stratford, CTFebruary 1996 to February 2003• Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills.• Conferred with customers by telephone in order to provide information about products and services, setup new accounts and cancel accounts,       obtain details of complaints forwarding them to varies departments.• Provided Level-1 Online support for companies High Speed Data Service.• Provided support for help desk• Outbound Collections for past due and disconnected accounts.EducationComputer Processing Institute - Bridgeport, CT

  • ID#: 79252
  • Location: Raleigh, NC , 27609

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