medical record

 

CYNTHIA J. HICKS

750 Bright Creek Way #204

Telephone: (919) 324-8236

Raleigh, NC  27601

     E-mail: cempgreg@clear.net

 

SUMMARY OF QULIFICATIONS

  • An accomplished professional with history of high quality performance in a fast paced environment 
  • Possess a strong background in all aspects of clerical related duties including receptionist
  • Typing, Billing, Record/File Maintenance
  • Excellent data entry skills; tested at 8000 key strokes with high accuracy
  • Extremely effective in negotiation, problem solving, and analysis
  • Adept at using good judgment in a wide range of settings and situations
  • Excellent public relations and customer service skills
  • Handle customer contacts (walk-in and phone); answer inquires; resolve problems with diplomacy and understanding
  • A dependable team player who relates well and works cooperatively with diverse personalities
  • Excellent communication skills 
    • Proficient with the use of Microsoft Windows software
    • Motivated team member or independent worker with an aptitude for quickly learning procedures and methods 
    • Disciplined and well organized work habits with ability to function exceptionally calm under high pressure situations                
    • Efficient and precise with the ability to manage time effectively

EMPLOYMENT HISTORY

Progressive Business Solutions, Raleigh, NC

07/27/2009-Presently Employed (Part-time)

Fulfillment Specialist

 

  • Assembling certificates for awards presentations
  • Responsible for quality control

Ducote Federal Credit Union,  Jacksonville Fl.

08/2007- 04/2009

Teller  

 

  • Handle face-to-face banking transactions in a branch, including but not limited to processing deposits, withdrawals, payments and balancing. Follows defined best practices for client interactions and service.
  • Ensure compliance with internal controls, operational procedures and risk management policies.
  • Ensure that all business transactions and practices in the individual's span of control comply with all regulations and the Ducote Federal Credit Union Code of Conduct
  • Assisted Loan Officer in processing loan application
  • Verified insurance status of loan applicants  


 NALC Health Benefit Plan

 08/1987-07/2002

Bookkeeper/Data Entry/Claims Analyst

 

  • Performed bookkeeping and other clerical related duties to include record/file maintenance and operating office equipment
  • Specialist in data entry, word processing, and Lotus     
  • Performed duties of Accounting Clerk 1, 2, and 3
  • Became familiar with CPT and diagnosis codes; assigned them to proper documents
  • Verified all pertinent information before routing file to proper destination

 EDUCATION

South West Edgecombe High School, Pinetops, NC

 

  • ID#: 78591
  • Location: Raleigh, NC , 27601

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