Customer Service/Admin

Courtney R. Robinson-Cobb

1701 East Lenoir Street Raleigh, NC 27610 336-609-0291


To obtain a customer service position with a growing company, where my 11 years of progressive experience in the industry can add value to a customer-centric team. Also, where I can utilize my excellent phone etiquette skills, attention to detail to provide satisfactory customers deserve.


Have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able customer service representative.


11 years of customer service experience

Very good performance in high stress, high volume environments

Excellent written and verbal communication skills

Self-starter with a can do attitude

Able to learn new skills quickly

Strong organizational skills

Team collaboration skills




Correspondence Clerk

Optimum Outcomes     October 2013-November 2013                                    Raleigh, NC

  • Process Credit Card payments from patients
  • Create daily spreadsheets of credit card payments

Collections Specialist

O2Fitness                     January 2012-March 2012                               Raleigh, NC

  • Contact customers with delinquent accounts
  • Process credit card/e-check payments
  • Send out cancellation/delinquent letters

Customer Service Representative

AT&T                          August 2006-December 2011                          Cary, NC

â—        Investigated AT&T’s customers disputes

â—        Issued warranted credits

â—        Worked directly with account executives

â—        Created disconnect orders

â—        Trained new employees

â—        Team lead


Maxway                       May 2005-August 2006                                               Raleigh, NC

â—        Assisted customers with their purchases

â—        Counted registers for accuracy for the next shift

â—        Prepared store for opening and closing

â—        Trained new employees


Kroger                         August 2004-August 2006                               Raleigh, NC

â—        Assisted customers with their purchases

â—        Restocked shelves of merchandise

â—        Made daily money drops (logged in on a file)

â—        Trained new employees

â—        Cooperated with the opening and the closing of the store

Data Entry/Machine Operator

Intersections Inc.         October 1999-August 2004                             Chantilly, VA

â—        Processed credit reports

â—        Inserted credit booklets utilizing Pitney Bowes Inserter

â—        Daily filing of credit reports

â—        Analyzed credit reports for accuracy

â—        Inbound/Outbound calls to customers

â—        Assisted call-takers with high call volumes

â—        Team lead

â—        Trained new employees

â—        Handled all FedEx and UPS packages

Accounts Payable

George Mason University        June 1999-October 1999                     Fairfax, VA

â—        Issued checks to vendors

â—        Inbound/Outbound calls to vendors

â—        Created spreadsheets of checks processed

â—        Filed invoices (alpha numeric/numeric)



Microsoft Office Suites

Software created for specific company


Paralegal Studies

Everest University       November 2012-Present

References Available Upon Request             








  • ID#: 78587
  • Location: Raleigh, NC , 27610

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