Customer Service

Tanya Tyree

4905 Summit Arbor Dr.

Raleigh, NC 27612

(919) 760-9307

TyreeTanya@yahoo.com

 

EDUCATION:

 

North Carolina Agricultural and Technical State University – Greensboro, NC

Bachelor’s degree in Fine Arts – Graduated May 2007

  • Knowledge of the technical aspects of production (lighting, sound, and set design)
  • Dance and Acting Performances experience 
  • Provide support to the Theater Directors and Choreographers for Professional Productions
  • Construct and maintain Props for Productions
  • Receptionist duties

 

 

WORK EXPERIENCE:

 

Stride Rite- Sales Associate                                                     February 2013 – Present

(Part-time)

  • Responsible for engaging customers, being fully knowledgeable about store products and policies, operating point of sale register, accurately recording transactions, handling cash, credit, and other forms of payment, detecting theft and other security risks, and handling inventory. Ultimately, I ensure the store looks Grand Opening ready for every customer. 

                                                                                   

Humana Health Insurance- Customer Care Specialist               August 2010 – July 2012

 

 

  • Subject Matter Expert in Medicare Parts A, B, C, and D; as well as, Medical, Pharmacy, and Billing claims.
  • Team Leader
  • Perform telephone calls to Medicare Members
  • Handle escalated calls from the members
  • Facilitate company new hires processing, by calling and scheduling appointments with candidates. 
  • Assistant Trainer to the new hires
  • Review and coach agents on their calls with the member

 

 

Macy’s Inc. - Sales Agent                                                July 2009 to August 2010

(Part-time)

               

  • Greet Customers as they enter the store
  • Manage and direct sales, force to achieve sale and profit goals
  • Assist Customers in the Lady Shoes department
  • Handle monies by customer for product(s)
  • Promote incentives Macys offered to the customers
  • Attend meetings - Open register during opening hours, and Close register and cleaned department during closing hours

B B & T - Bank Teller                                                    September 2008 to March 2009

  • Greet customers upon entrance of the bank
  • Cash Checks
  • Made deposits
  • Count and maintain my money drawer
  • Assisted customers with their account history

 

 

 

VOLUNTEER/NON-PROFIT EXPERIENCE:

 

The Army Family Team Building and Army Family Action Plan Program – Fort Hamilton Army Community Service, Brooklyn, NY                                        Summer, 2003 – 2005

  • Provide administrative support to the program by preparing volunteers personnel forms such as hours worked weekly and for which program worked
  • Maintain and update inventory
  • Receive invoices and match with delivery ticket: copy and file invoices
  • Answer telephone and took messages for Program’s staff 

 

 

CORE QUALIFICATIONS:

  • Excellent Customer Service Skills
  • Clear, correct, and effective communication using the English Language
  • Excellent time management organization skills, and clear problem solving skills
  • Active Listening Skills
  • Excellent Leadership and management skills
  • Training and Development Skills
  • Excellent teamwork skills and interpersonal Skills
  • Excellent computer skills, with proficiency in MS Word and Excel
  • ID#: 75893
  • Location: Raleigh, NC , 27612

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