Receptionist/Office Assisstant/Customer Services

Sherry A. Burks

1863 Capital Boulevard

Raleigh, NC 27604

Phone: 919-607-1867

E-mail: sherryburks@rocketmail.com

 

OBJECTIVE

To obtain an office administration position utilizing my customer service and management experience.

 

SKILLS:  Excellent customer service skills; computer skills (MS Office); inventory management skills

 

WORK EXPERIENCE

Raleigh Rescue Mission, Raleigh, NC                                                                                              August 2012 – July 2013

  • Provide outstanding customer service to all visitors and clients entering and leaving the facility
  • Answer inbound clients’ calls to determine their needs and resolve customer complaints
  • Assess needs of walk in clients and inform clients of services available
  • Ensure client’s information is handled with a high degree of sensitivity and confidentiality
  • Connect clients to appropriate parties at the Raleigh Rescue Mission
  • Work well independently with little supervision, detailed oriented, and displays excellent time management skills
  • Record data for special projects (Winter Apparel Distribution, Water Ministry Ancillary Services) given by the Director of Lobby and Community Services
  • File/ type/copy/ documents
  • Conduct inventory for the ancillary services
  • Receive mail and forward to appropriate departments

 

Convenient Corner, Raleigh, NC                                                                                                      Jan 2009 – April 2012

  • Performed duties as a cashier ensuring cash in drawer equaled receipts at end of shift
  • Counted store inventory and provided a detailed list to management for inventory replacement

 

McDonalds, Raleigh, NC                                                                                                                          April 2000 - Jan 2009

  • Managed the franchise and interviewed, hired, and trained employees
  • Coordinated and kept business records, responsible for collection and accounts payable, ordered and purchased supplies
  • Contacted prospective customers to promote sale of prepared foods

EDUCATION

Menchville High School, High School Diploma, Newport News, VA                                                     

Wake Technical Community College, Human Resource and Development, Raleigh, NC

  • Skills, Training, Assessment, and Resources for success
  • Technology Tools for Job search strategies (Basic Computing, Microsoft Word)
  • Online Social Media Tools for job seekers
  • Job Search Fundamentals

 

CERTIFICATION

McDonalds Corporation

  • Basic Shift Management
  • Advanced Shift Management
  • Effective Management
  • Food Safety (Serv Safe)
  • ID#: 74303
  • Location: Raleigh, NC , 27604

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