Clerical Customer Service
My objective is to provide exceptional customer service, sales, and general office assistance, including but not limited to data research and data entry for the successful growth of the company I am partnered with.
08/1998-05/2000 International Business College Fort Wayne, IN
Associate degree in the applied science of Graphic Design
01/2011-present Adia’s Elements, LLC Raleigh, NC
Independent Contractor/Virtual Customer Service/Data Entry Specialist/Direct Sales Agent/Neighborhood Coordinator
Neighborhood Coordinator for The Produce Box
Provided coordination and delivery for members of local produce delivery company.
Responds to customer inquiries and request. Ensures customer’s needs are met.
Billing and Technical Representative for large telecommunications company
Helped customers pay bills, resolve technical mobility issues,escalated customer issues when required.
Direct Sales Agent for a major cruise line
Made new bookings, added payment to bookings, and assisted guest in reaching appropriate departments for further assistance
11/2008-02/2010 West At Home, LLC. Omaha, NE
05/2007-07/2007 Telecommute Customer Service Representative
Worked in a fast paced, on-the-go online call center environment
Direct sales and customer service for various companies
Entered data for orders
Aided customers in decision making
Implemented customer service skills
08/2006-10/2006 NCO Financial Systems Greensboro, NC
UPS Tracking Agent
Worked in a fast paced, on-the-go call center environment
Aided UPS customers in tracking their packages
Worked with customers to resolve tacking issues
Routed customers to proper personnel when necessary
04/2001-07/2002 Sears Roebuck, Inc. Rocky Mount, NC
In-store Marketing Associate
Reviewed upcoming sales per headquarters
Set up signage to promote weekly and monthly sales
Ensured correct price setting per headquarters
Worked within a team environment of other marketing associates to ensure store was easy to shop.
Ensured store layout encouraged a great customer experience.
06/1999-06/2000 Family Dollar Fort Wayne, IN
Took the lead in organizing team members to fulfill job requirements
Filled in for team members when they were not able to work, sometimes without notice.
Followed opening and closing procedures
Took lead in unloading items off of store truck and stocking store.
Followed planograms and schematics to ensure store was easy to shop per headquarter requirements.
Assisted store manager and other team members in taking inventory of store contents.
Worked with store manager to encourage store associates/team members to provide excellent customer experience.
Type at 50 wpm
MS Office Suite
Interpersonal communication skills
Available upon request