Clerical Customer Service

Objective

My objective is to provide exceptional customer service, sales, and general office assistance, including but not limited to data research and data entry for the successful growth of the company I am partnered with.

 

Education

08/1998-05/2000                              International Business College                                                                       Fort Wayne, IN

  • Associate degree in the applied science of Graphic Design

 

Experience

01/2011-present   Adia’s Elements, LLC      Raleigh, NC

                            Independent Contractor/Virtual Customer Service/Data Entry Specialist/Direct Sales Agent/Neighborhood Coordinator

  • Telecommute

  • Neighborhood Coordinator for The Produce Box

  • Provided coordination and delivery for members of local produce delivery company.

  • Responds to customer inquiries and request. Ensures customer’s needs are met.

  • Billing and Technical Representative for large telecommunications company

  • Helped customers pay bills, resolve technical mobility issues,escalated customer issues when required.

  • Direct Sales Agent for a major cruise line

  • Made new bookings, added payment to bookings, and assisted guest in reaching appropriate departments for further assistance

 

11/2008-02/2010      West At Home, LLC.      Omaha, NE

05/2007-07/2007     Telecommute Customer Service Representative

  • Worked in a fast paced, on-the-go online call center environment

  • Direct sales and customer service for various companies

  • Entered data for orders

  • Aided customers in decision making

  • Implemented customer service skills

 

08/2006-10/2006      NCO Financial Systems      Greensboro, NC  

                                 UPS Tracking Agent

  • Worked in a fast paced, on-the-go call center environment

  • Aided UPS customers in tracking their packages

  • Worked with customers to resolve tacking issues

  • Routed customers to proper personnel when necessary

 

04/2001-07/2002       Sears Roebuck, Inc.          Rocky Mount, NC

                                  In-store Marketing Associate

  • Reviewed upcoming sales per headquarters

  • Set up signage to promote weekly and monthly sales

  • Ensured correct price setting per headquarters

  • Worked within a team environment of other marketing associates to ensure store was easy to shop.

  • Ensured store layout encouraged a great customer experience.

06/1999-06/2000        Family Dollar                           Fort Wayne, IN

                                   Assistant Manager

  • Took the lead in organizing team members to fulfill job requirements

  • Filled in for team members when they were not able to work, sometimes without notice.

  • Followed opening and closing procedures

  • Took lead in unloading items off of store truck and stocking store.

  • Followed planograms and schematics to ensure store was easy to shop per headquarter requirements.

  • Assisted store manager and other team members in taking inventory of store contents.

  • Worked with store manager to encourage store associates/team members to provide excellent customer experience.

 

 

 

Skills

  • Type at 50 wpm

  • Data Entry

  • Sales

  • Customer Service

  • MS Office Suite

  • Interpersonal communication skills

  • Supervisory/management

  • MS OneNote

  • MS Outlook

  • Google

  • IVR

 

 

 

References

 

Available upon request

 

  • ID#: 73389
  • Location: Raleigh, NC , 27616

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!