patient account representative



Carthalia T. Lovelace

3105 New Hope Church Road

Raleigh, NC 27604

919-594-1886(H)

919-758-1714(c)

Employment:

Regal Entertainment Group (4/22/13-current)

Floor Staff

Working in the concession
stand filling customers' orders.

PNC Arena (RBC
Center) :( 2/06-current)

Concession
Stand Attendant

Place, fill customer
orders, count inventory, restock, and cash register, have worked in other
stands.

Optimum Outcome :( 09/6/05-3/6/13)

Patient Account Representative II /Insurance
Follow-up

Access to various Hospitals' data base: Rex,
Sentara, Nash County, Holy Cross to verify patient information/demographics,
contacted and followed up with insurance companies for coverage and payments,

Followed up on weekly
reports: FMD, MD, MC, WC, IH, 1FU/2FU/3FU

Notate account
accordingly/use proper status code

Wake med Hospital
using various resources: SMS, FACS, PRE-BILL, Centricity, and IDX

Transfer claims for
final billing, handled in/out bound calls

Westaff Staffing: Public Consulting Group, Inc.:
(11/03-8/05)

Accounts Receivable / Billing Specialist

Central Billing Office research patient accounts,
post payments, electronic claim submissions online, NC Medicare recovery,
follow-up with providers

J C PENNEY: (9/03-2/04)

Recovery Team/Sales Associate

Straighten assigned department, assist customers
with sales, kept my department organized, prepared displays, restock and
mark down merchandise, in store inventory.

Sam's Club: (3/02-4/03)

Bakery Associate

Prep/packed, baked bread, cookies. muffins, wrote
on birthday cakes and cookies, restock shelves

Customer Access Resources: (10/98-2/02)

Customer Service Representative

Contracted with the State Employees Credit Union in
Georgia, assisting members with account information, inbound calls only

EDUCATION:

High School Graduate / Lynchburg, VA: 1981-Diploma

Central Virginia Community College, Lynchburg, VA:
81-82

Vance-Granville Community College, Louisburg, NC:
00-02

EXPERIENCE:

Medical Billing for 11 NC State Facilities

Medicare/Medicaid and BCBS Insurance

Basic computer/office skills/Microsoft outlook/word

Warehouse machine operator

Sam's Club: Bakery

Packer/order processor, cashier

Call center/customer service

Rex Hospital-STAR

  • ID#: 70628
  • Location: Raleigh, NC , 27604

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