Receptionist/Clerical



Sherry A. Burks



314 East Hargett
Street



Raleigh, NC
27601



Phone:
919-607-1867



E-mail: sherryburks@rocketmail.com



 



OBJECTIVE



To
obtain an office administration position utilizing my customer service and
management experience.



 



SKILLS:  Excellent customer service skills; computer skills
(MS Office); inventory management skills



 



WORK EXPERIENCE



Raleigh Rescue
Mission, Raleigh, NC                                                                                                 
August
2012 – Present




  • Proven ability to build strong
    customer service relationships

  • Answer
    inbound clients’ calls to determine their needs and resolve customer complaints

  • Assess
    clients’ needs and inform clients of services available

  • Provide outstanding
    customer service to all visitors and clients entering and leaving the facility

  • Ensure client’s
    information is handled with a high degree of sensitivity and confidentiality

  • Connect
    clients to appropriate parties at the Raleigh Rescue Mission

  • Work well independently with little
    supervision, detailed oriented, and displays excellent time management skills

  • Perform
    related duties as assigned or projects given by Director of Winter Ministry

  • File/
    type/copy/word process regulation documents

  • Conduct
    inventory control for the winter ministry

  • Receive
    mail and forward to appropriate departments























 



Convenient Corner, Raleigh,
NC                                                                                                      Jan 2009 – April 2012




  • Performed
    duties as a cashier ensuring cash in drawer equaled receipts at end of shift

  • Counted
    store inventory and provided a detailed list to management for inventory
    replacement





 



McDonalds,
Raleigh, NC

                                                                                                                         April
2000 - Jan 2009




  • Managed
    the franchise and interviewed, hired, and trained employees

  • Coordinated
    and kept business records, responsible for collection and accounts payable,
    ordered and purchased supplies

  • Contacted
    prospective customers to promote sale of prepared foods







EDUCATION



Menchville High
School,
High
School Diploma, Newport News, VA                                                     



Wake Technical Community College, Human Resource
and Development, Raleigh, NC




  • Skills,
    Training, Assessment, and Resources for success

  • Technology
    Tools for Job search strategies (Basic Computing, Microsoft Word)

  • Online
    Social Media Tools for job seekers

  • Job
    Search Fundamentals









 



CERTIFICATION



McDonalds
Corporation




  • Basic
    Shift Management

  • Advanced
    Shift Management

  • Effective
    Management

  • Food
    Safety (Serv Safe)







  • ID#: 69878
  • Location: Raleigh, NC , 27601

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