Sherry A. Burks

314 East Hargett

Raleigh, NC





obtain an office administration position utilizing my customer service and
management experience.


SKILLS:  Excellent customer service skills; computer skills
(MS Office); inventory management skills



Raleigh Rescue
Mission, Raleigh, NC                                                                                                 
2012 – Present

  • Proven ability to build strong
    customer service relationships

  • Answer
    inbound clients’ calls to determine their needs and resolve customer complaints

  • Assess
    clients’ needs and inform clients of services available

  • Provide outstanding
    customer service to all visitors and clients entering and leaving the facility

  • Ensure client’s
    information is handled with a high degree of sensitivity and confidentiality

  • Connect
    clients to appropriate parties at the Raleigh Rescue Mission

  • Work well independently with little
    supervision, detailed oriented, and displays excellent time management skills

  • Perform
    related duties as assigned or projects given by Director of Winter Ministry

  • File/
    type/copy/word process regulation documents

  • Conduct
    inventory control for the winter ministry

  • Receive
    mail and forward to appropriate departments


Convenient Corner, Raleigh,
NC                                                                                                      Jan 2009 – April 2012

  • Performed
    duties as a cashier ensuring cash in drawer equaled receipts at end of shift

  • Counted
    store inventory and provided a detailed list to management for inventory


Raleigh, NC

2000 - Jan 2009

  • Managed
    the franchise and interviewed, hired, and trained employees

  • Coordinated
    and kept business records, responsible for collection and accounts payable,
    ordered and purchased supplies

  • Contacted
    prospective customers to promote sale of prepared foods


Menchville High
School Diploma, Newport News, VA                                                     

Wake Technical Community College, Human Resource
and Development, Raleigh, NC

  • Skills,
    Training, Assessment, and Resources for success

  • Technology
    Tools for Job search strategies (Basic Computing, Microsoft Word)

  • Online
    Social Media Tools for job seekers

  • Job
    Search Fundamentals




  • Basic
    Shift Management

  • Advanced
    Shift Management

  • Effective

  • Food
    Safety (Serv Safe)

  • ID#: 69878
  • Location: Raleigh, NC , 27601

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