Customer Success Manager
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
Location:
Raleigh
Requisition:
R6893 Customer Success Manager (Open)
Job Posting Title:
Customer Success Manager
Job Description:
Citrix is the cloud company that enables mobile workstyles - powerful, new ways to connect with people and information on-demand from anywhere. As the workplace and workforce continues to rapidly evolve, our aspiration is to create a seamless continuum between work and life, so people are free to work whenever, wherever and however they choose.
Citrix Cloud
Citrix Cloud allows customers and partners to manage all Citrix technologies within a unified control plane. Leveraging this cloud-based approach means reduced infrastructure, centralized control and SaaS-style updates, contributing to lower administration cost and complexity. For more details: https://www.citrix.com/products/citrix-cloud/
As a Customer Success Manager, you will work with the growing number of Citrix Cloud enterprise customers to manage the customer and/or partner relationship through their onboarding and configuration. Customer Success Managers act as an advisor for product and strategic decisions. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the Citrix Cloud services.
You will provide thought leadership and actionable recommendations to ensure customers take full advantage of the Citrix Cloud service portfolio and product capabilities. You will understand that building customer/partner relationships is both an art and a science, leveraging industry-proven product adoption methodologies to influence and drive behavior change.
Job Responsibilities
Understand customeru2019s business strategies and apply the proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.
Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment
Responsible for contributing directly to Citrix product line and delivering on key organizational metrics
Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users
Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use
Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities
Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan
Create customer adoption benchmarks and forecasts based on defined business use cases
Job Requirements
Bachelor's degree
5
years experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations
Excellent communication skills, including presentations and written documents
Professionalism and confidence to work closely with, and advise, senior executives
Excellent problem solver, ability to work cross-functionally to deliver results
Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects
LI-JB2
Functional Area:
Account Services
About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what weu2019re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. Youu2019ll enjoy our workstyle within an incredible culture. Weu2019ll give you all the tools you need to succeed so you can grow and develop with us.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Location:
Raleigh
Requisition:
R6893 Customer Success Manager (Open)
Job Posting Title:
Customer Success Manager
Job Description:
Citrix is the cloud company that enables mobile workstyles - powerful, new ways to connect with people and information on-demand from anywhere. As the workplace and workforce continues to rapidly evolve, our aspiration is to create a seamless continuum between work and life, so people are free to work whenever, wherever and however they choose.
Citrix Cloud
Citrix Cloud allows customers and partners to manage all Citrix technologies within a unified control plane. Leveraging this cloud-based approach means reduced infrastructure, centralized control and SaaS-style updates, contributing to lower administration cost and complexity. For more details: https://www.citrix.com/products/citrix-cloud/
As a Customer Success Manager, you will work with the growing number of Citrix Cloud enterprise customers to manage the customer and/or partner relationship through their onboarding and configuration. Customer Success Managers act as an advisor for product and strategic decisions. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the Citrix Cloud services.
You will provide thought leadership and actionable recommendations to ensure customers take full advantage of the Citrix Cloud service portfolio and product capabilities. You will understand that building customer/partner relationships is both an art and a science, leveraging industry-proven product adoption methodologies to influence and drive behavior change.
Job Responsibilities
Understand customeru2019s business strategies and apply the proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.
Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment
Responsible for contributing directly to Citrix product line and delivering on key organizational metrics
Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users
Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use
Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities
Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan
Create customer adoption benchmarks and forecasts based on defined business use cases
Job Requirements
Bachelor's degree
5
years experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations
Excellent communication skills, including presentations and written documents
Professionalism and confidence to work closely with, and advise, senior executives
Excellent problem solver, ability to work cross-functionally to deliver results
Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects
LI-JB2
Functional Area:
Account Services
About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what weu2019re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. Youu2019ll enjoy our workstyle within an incredible culture. Weu2019ll give you all the tools you need to succeed so you can grow and develop with us.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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