ServiceNow Administrator
Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website, connect with us on LinkedIn, or follow us on Twitter.
We have an exciting opportunity for a ServiceNow Administrator to join our team.
Key
Responsibilities:
Perform core configuration tasks
Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Use mobile clients
Activate plugins
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Required Experience/Skills:
Service Now Administrator Certification
Experience with requirements gathering
Experience with Functionality/CAT Testing
Candidates must have all required skills/experience to be considered.
Preferred/Desired Skills:
Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control
Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
Detailed knowledge of applicable security policies and standards
Development experience
Ability to work independently with minimal direction.
Ability to communicate to a wide variety of audiences, both business and technical
Education: A Bachelor's Degree in Computer Science, MIS, Engineering or related field is preferred
Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.
Location: Raleigh, NC
Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
We have an exciting opportunity for a ServiceNow Administrator to join our team.
Key
Responsibilities:
Perform core configuration tasks
Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Use mobile clients
Activate plugins
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Required Experience/Skills:
Service Now Administrator Certification
Experience with requirements gathering
Experience with Functionality/CAT Testing
Candidates must have all required skills/experience to be considered.
Preferred/Desired Skills:
Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control
Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
Detailed knowledge of applicable security policies and standards
Development experience
Ability to work independently with minimal direction.
Ability to communicate to a wide variety of audiences, both business and technical
Education: A Bachelor's Degree in Computer Science, MIS, Engineering or related field is preferred
Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.
Location: Raleigh, NC
Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
