Business Analyst II
Requisition Number 17-0019
Post Date 4/21/2017
Title Business Analyst II
City Cary
State NC
Description BUSINESS ANALYST II
Position
Summary:
The Business Analyst II works with the product manager to analyze and understand customers' business problems, translate them into requirements for development, and coordinate acceptance and launch of solutions that solve those problems in a compelling way.
Essential Functions
30% - Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions, and taking responsibility for the overall development team success.
-Classify and prioritize bugs
- Writes user stories
- Write and execute test cases
20% - Facilitate requirement resolution among multiple and conflicting parties (AAR) or interface with stakeholders to obtain requirements (Commercial). Interface with stakeholders to obtain requirements. The requirements (user stories) will include the business logic, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.
20% - Develop new product ideas by challenging business owners and subject matter experts on their assumptions and how their proposed business requirements will successfully meet their business goals while identifying potential solutions to business problems by applying technical and non-technical analysis.
15% - Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements. Provide third level support to the product support team as the product subject matter expert.
10% - Continually prioritize work within the budget, level of effort and opportunity costs constraints by leveraging customer, product support, internal IT and other stakeholder interests. Work can be defined as user stories, features, new products, projects or a process improvement.
Product Launch/ Releases:
-Lead launch plans and servicing requirements; Confirm that the new releases function as intended and there is no negative impact to existing functionality.
-Provide Customer Service and Product Support training.
-Develop customer communication plans.
Author and manage business rules and workflows.
Understand internal and external dependencies for assigned products (1 to 5).
Project approval cycle (gaining consensus from key stakeholders)
Ad hoc analysis and reporting
Multi-day, in-person meeting planning and logistics
Non-Essential Functions
Support the product manager in the daily activities and operation of product lines, projects and customer interactions.
Conduct market research and business intelligence analysis around new product lines and profitable opportunities.
Participate in root cause analyses for product performance.
Actively participate in continuous improvement processes
Other duties as assigned
Values
Collaboration:
We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.
Results:
We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership, and great technology.
Service:
We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.
Knowledge/Skills/Abilities
Minimum Requirements
Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
Confident in building customer and industry relationships
Strong research skills with an attention to detail.
Exceptional listening, verbal and written communication skills.
Strong Microsoft Office skills
Experience in analysis, basic statistical analysis; must be able to write basic SQL queries
Ability to work independently and jointly in unstructured environments in a self-directed way.
Ability to take a leadership role on projects and with customers
Strong facilitation and conflict resolution skills.
Experience in technical messaging formats.
Bachelor's level degree in Business Administration, Computer Science, Engineering or relevant field and minimum 3-6 years relevant analyst experience or in lieu of a degree a minimum of 7-10 years of relevant experience will be considered
Experienced in research and analysis of data, market needs, and customer issues.
Working closely with team members during development and product launch
Rail industry or logistics experience preferred.
Disclaimer - The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to change, modify, and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer Women/Minorities/Veterans/Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status, or other legally protected status.
Estimated Salary: $20 to $28 per hour based on qualifications.
Post Date 4/21/2017
Title Business Analyst II
City Cary
State NC
Description BUSINESS ANALYST II
Position
Summary:
The Business Analyst II works with the product manager to analyze and understand customers' business problems, translate them into requirements for development, and coordinate acceptance and launch of solutions that solve those problems in a compelling way.
Essential Functions
30% - Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions, and taking responsibility for the overall development team success.
-Classify and prioritize bugs
- Writes user stories
- Write and execute test cases
20% - Facilitate requirement resolution among multiple and conflicting parties (AAR) or interface with stakeholders to obtain requirements (Commercial). Interface with stakeholders to obtain requirements. The requirements (user stories) will include the business logic, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.
20% - Develop new product ideas by challenging business owners and subject matter experts on their assumptions and how their proposed business requirements will successfully meet their business goals while identifying potential solutions to business problems by applying technical and non-technical analysis.
15% - Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements. Provide third level support to the product support team as the product subject matter expert.
10% - Continually prioritize work within the budget, level of effort and opportunity costs constraints by leveraging customer, product support, internal IT and other stakeholder interests. Work can be defined as user stories, features, new products, projects or a process improvement.
Product Launch/ Releases:
-Lead launch plans and servicing requirements; Confirm that the new releases function as intended and there is no negative impact to existing functionality.
-Provide Customer Service and Product Support training.
-Develop customer communication plans.
Author and manage business rules and workflows.
Understand internal and external dependencies for assigned products (1 to 5).
Project approval cycle (gaining consensus from key stakeholders)
Ad hoc analysis and reporting
Multi-day, in-person meeting planning and logistics
Non-Essential Functions
Support the product manager in the daily activities and operation of product lines, projects and customer interactions.
Conduct market research and business intelligence analysis around new product lines and profitable opportunities.
Participate in root cause analyses for product performance.
Actively participate in continuous improvement processes
Other duties as assigned
Values
Collaboration:
We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.
Results:
We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership, and great technology.
Service:
We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.
Knowledge/Skills/Abilities
Minimum Requirements
Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
Confident in building customer and industry relationships
Strong research skills with an attention to detail.
Exceptional listening, verbal and written communication skills.
Strong Microsoft Office skills
Experience in analysis, basic statistical analysis; must be able to write basic SQL queries
Ability to work independently and jointly in unstructured environments in a self-directed way.
Ability to take a leadership role on projects and with customers
Strong facilitation and conflict resolution skills.
Experience in technical messaging formats.
Bachelor's level degree in Business Administration, Computer Science, Engineering or relevant field and minimum 3-6 years relevant analyst experience or in lieu of a degree a minimum of 7-10 years of relevant experience will be considered
Experienced in research and analysis of data, market needs, and customer issues.
Working closely with team members during development and product launch
Rail industry or logistics experience preferred.
Disclaimer - The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to change, modify, and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer Women/Minorities/Veterans/Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status, or other legally protected status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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