Help Desk Support Engineer
Company Name:
ExpInfo, Inc
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Job Code : EXP_4914
Title : Help Desk Support Engineer
Job Location : Raleigh, NC
Mandatory Requirements : o Highly organized and
have the ability to work
with technical and
functional subject matter
experts to perform the
Help Desk activities of
the NC WIC Crossroads
application.
o Knowledge of
networked computer system
environments and
peripheral device
capabilities; advanced
knowledge of local
supported network
applications, and
operating systems.
o Exp using Internet
applications in large
integrated technology
environments.
o Must have command of
developing and managing
Help Desk activities,
including define,
implement and monitor
escalation processes.
o Proven experience
using hardware and
software troubleshooting
techniques; and managing
issue resolution through
closure including follow
up with the customer.
o Advanced level
knowledge and exp using
Help Desk tracking tools
such as BMC Remedy.
o Effectively plan
assignments and projects,
adjust priorities as
needed and work on
multiple deliverables at
the same time.
o Demonstrate excellent
verbal and written
communication skills to a
range of audiences;
having the ability to
effectively communicate
with system users from a
wide range of
backgrounds.
o Promotes positive
customer service attitude
among peers; develops and
maintains good
relationships with
customers by listening,
understanding, and
responding to the needs
of the customer.
o Understands the
dynamics of teams,
including the ability to
capitalize on the
different abilities.
o Must have own
transportation and a
valid driver's license.
Desirable Requirements : o An understanding of
distributed computing
using N-tier, distributed
processing,
client/server, and
Internet/intranet
technologies.
o Exp with
troubleshooting, problem
determination, and
diagnosis of performance
issues, bandwidth issues,
throughput traffic
prioritization to improve
overall application
response time across the
WAN.
o Install and monitor
application traffic using
network protocol
monitoring tools such as
NTOP or Wireshark to
analyze network usage and
bandwidth.
Education Required : Associate
Employment Type : Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Interview Type : Face To Face
Salary($) : Negotiable
Travel Required(%) : None
Duration : 6 (in Months)
Remaining Duration : 6 (in Months)
Job Post Date : June 11, 2014
Job Expiration Date : June 16, 2014
No of Position : 5
Zip Code : 27699
Comments : Please send your resume to
,
Or Call on
Code while applying)
ApplyRegister & ApplyEmail a Friend Back to All JobsBack to Search ResultsEstimated Salary: $20 to $28 per hour based on qualifications.
ExpInfo, Inc
Tweet this job
Job Code : EXP_4914
Title : Help Desk Support Engineer
Job Location : Raleigh, NC
Mandatory Requirements : o Highly organized and
have the ability to work
with technical and
functional subject matter
experts to perform the
Help Desk activities of
the NC WIC Crossroads
application.
o Knowledge of
networked computer system
environments and
peripheral device
capabilities; advanced
knowledge of local
supported network
applications, and
operating systems.
o Exp using Internet
applications in large
integrated technology
environments.
o Must have command of
developing and managing
Help Desk activities,
including define,
implement and monitor
escalation processes.
o Proven experience
using hardware and
software troubleshooting
techniques; and managing
issue resolution through
closure including follow
up with the customer.
o Advanced level
knowledge and exp using
Help Desk tracking tools
such as BMC Remedy.
o Effectively plan
assignments and projects,
adjust priorities as
needed and work on
multiple deliverables at
the same time.
o Demonstrate excellent
verbal and written
communication skills to a
range of audiences;
having the ability to
effectively communicate
with system users from a
wide range of
backgrounds.
o Promotes positive
customer service attitude
among peers; develops and
maintains good
relationships with
customers by listening,
understanding, and
responding to the needs
of the customer.
o Understands the
dynamics of teams,
including the ability to
capitalize on the
different abilities.
o Must have own
transportation and a
valid driver's license.
Desirable Requirements : o An understanding of
distributed computing
using N-tier, distributed
processing,
client/server, and
Internet/intranet
technologies.
o Exp with
troubleshooting, problem
determination, and
diagnosis of performance
issues, bandwidth issues,
throughput traffic
prioritization to improve
overall application
response time across the
WAN.
o Install and monitor
application traffic using
network protocol
monitoring tools such as
NTOP or Wireshark to
analyze network usage and
bandwidth.
Education Required : Associate
Employment Type : Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Interview Type : Face To Face
Salary($) : Negotiable
Travel Required(%) : None
Duration : 6 (in Months)
Remaining Duration : 6 (in Months)
Job Post Date : June 11, 2014
Job Expiration Date : June 16, 2014
No of Position : 5
Zip Code : 27699
Comments : Please send your resume to
,
Or Call on
Code while applying)
ApplyRegister & ApplyEmail a Friend Back to All JobsBack to Search ResultsEstimated Salary: $20 to $28 per hour based on qualifications.
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