IT Help Desk Specialist
Snowrelic INC Snowrelic INC Raleigh, NC Raleigh, NC Full-time Full-time $19.
16 - $26.
07 an hour $19.
16 - $26.
07 an hour 2 days ago 2 days ago 2 days ago Respond via telephone or electronically to inquiries and requests for assistance.
Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
Provide consultation, support, and/or training to clients of computer equipment or other NCAOC based applications.
Provide routine and non-routine support for a broad range of NCAOC applications or provide in-depth support for a narrowly defined area of technology.
Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.
Create, update, and maintain documentation (e.
g.
, instructional documents, ticket assignments, troubleshooting documents, etc.
) to assess productivity, status, and to provide instructions for others to follow when performing a task.
This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.
Job Type:
Full-time Salary:
$19.
16 - $26.
07 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
16 - $26.
07 an hour $19.
16 - $26.
07 an hour 2 days ago 2 days ago 2 days ago Respond via telephone or electronically to inquiries and requests for assistance.
Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
Provide consultation, support, and/or training to clients of computer equipment or other NCAOC based applications.
Provide routine and non-routine support for a broad range of NCAOC applications or provide in-depth support for a narrowly defined area of technology.
Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.
Create, update, and maintain documentation (e.
g.
, instructional documents, ticket assignments, troubleshooting documents, etc.
) to assess productivity, status, and to provide instructions for others to follow when performing a task.
This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.
Job Type:
Full-time Salary:
$19.
16 - $26.
07 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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