Technology Concierge
3.
3 Raleigh, NC Raleigh, NC Full-time Full-time $23 - $25 an hour $23 - $25 an hour 4 hours ago 4 hours ago 4 hours ago
Job Description:
The Technology Concierge @ The Cardinal at North Hills is responsible for the daily on-site community support of technology needs to enhance the resident experience.
This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs.
Supports the Community Management Team to meet the community's service standards for residents.
$1000 Sign on Bonus Schedule:
Monday - Friday 8:
30am -5:
00pm Pay Range:
$23/hr-$25/hr Paid Vacation / Sick Time / 7 paid Holidays Excellent - Medical / Dental / Vision Benefits Free Meal each shift What will I do every day? Serve as first point of IT contact for residents.
Monitor residents' technology needs and requests and respond in a timely manner.
Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
Teach and instruct classes with patience and at the appropriate level.
Communicate with Service Desk for knowledge sharing and training.
Develop and maintain effective relationships and two-way communication with residents and families.
Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
Support open and honest communication with and between all residents and associates.
Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
Look for ways to reduce costs and create efficiency on a daily basis.
Ensure regulatory compliance and report any issues or concerns immediately.
Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
Assist with daily IT needs when required.
May be asked to troubleshoot and assist with associate IT needs on occasion.
Perform other duties and tasks as assigned or required by the Supervisor.
Education/Experience/Training Outstanding customer service experience is required.
Experience as a Desktop Support Analyst/Specialist.
Experience trouble shooting for various technical applications.
Solid understanding of hardware and software issues within a managed device environment.
Demonstrate an active interest in learning new skills and certifications.
Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet- based and custom applications.
Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.
What's in it for me? (Great Question!) Competitive Hourly rate Healthcare Benefits including Vision & Dental Matching 401k Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates.
Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes:
successfully passing a drug screen, TB Test and Background Check Kisco Senior Living is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Raleigh, NC Raleigh, NC Full-time Full-time $23 - $25 an hour $23 - $25 an hour 4 hours ago 4 hours ago 4 hours ago
Job Description:
The Technology Concierge @ The Cardinal at North Hills is responsible for the daily on-site community support of technology needs to enhance the resident experience.
This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs.
Supports the Community Management Team to meet the community's service standards for residents.
$1000 Sign on Bonus Schedule:
Monday - Friday 8:
30am -5:
00pm Pay Range:
$23/hr-$25/hr Paid Vacation / Sick Time / 7 paid Holidays Excellent - Medical / Dental / Vision Benefits Free Meal each shift What will I do every day? Serve as first point of IT contact for residents.
Monitor residents' technology needs and requests and respond in a timely manner.
Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
Teach and instruct classes with patience and at the appropriate level.
Communicate with Service Desk for knowledge sharing and training.
Develop and maintain effective relationships and two-way communication with residents and families.
Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
Support open and honest communication with and between all residents and associates.
Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
Look for ways to reduce costs and create efficiency on a daily basis.
Ensure regulatory compliance and report any issues or concerns immediately.
Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
Assist with daily IT needs when required.
May be asked to troubleshoot and assist with associate IT needs on occasion.
Perform other duties and tasks as assigned or required by the Supervisor.
Education/Experience/Training Outstanding customer service experience is required.
Experience as a Desktop Support Analyst/Specialist.
Experience trouble shooting for various technical applications.
Solid understanding of hardware and software issues within a managed device environment.
Demonstrate an active interest in learning new skills and certifications.
Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet- based and custom applications.
Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.
What's in it for me? (Great Question!) Competitive Hourly rate Healthcare Benefits including Vision & Dental Matching 401k Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates.
Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes:
successfully passing a drug screen, TB Test and Background Check Kisco Senior Living is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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