NCOSA - Service Support Analyst
Typical
Experience:
36-60 months This is an onsite position. The max rate for this position is $$$/hour. Office of the State Auditor requires one Service Support AnalystsThe selected candidate for this role will provide first level support to users in a Microsoft Windows environmentThis includes, but is not limited to password resets, A/V troubleshooting, access assistance, etcResponsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking systemPosition will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scannersPosition will be expected to assist users with PC performance issues and updates. Knowledge, Skills and Abilities / Competencies Ability to analyze and assess client needs to develop effective and appropriate solutions. Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action. Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients Required/Desired Skills Skill Required /Desired Amount of Experience Ability to analyze and assess client needs to develop effective and appropriate solutions Required 3 Years Ability to independently resolve problems through advanced system analysis and troubleshooting procedures and w/o a pre-determined course of action Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients Required 3 Years Experience supporting users in a Microsoft Windows environment Required 3 Years A/V troubleshooting Required 3 Years Experience installing computer equipment in an office environment, maintaining printers and scanners Required 3 Years Experience imaging PCs Required 3 Years Questions NoQuestion Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absenceThe Client has the right to dismiss the resource if he or she does not return to work by the agreed upon dateDo you accept this requirement? Question2 All work must be completed on-site 8am-5pm Monday-FridayDo you accept this requirement? Question3 Please list candidate's email address Question4 Please indicate how soon this candidate is available to start workVendors are encouraged to submit candidates that are available for the duration of the assignment Question5 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submissionDo you accept this requirement? Question6 Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countriesDo you accept this requirement? Question7 Candidates submitted above the rate of $$$ will not be consideredDo you accept this requirement? Question8 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resourceIt is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hoursDo you accept this requirement? Question9 Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440Do you confirm? NCOSA - Service Support Analyst Recommended Skills Auditing Computer Equipment Imaging Microsoft Windows Problem Solving Self Motivation Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3r5xp63l84lpdfcjs3', 'ExternalApply-j3r5xp63l84lpdfcjs3'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
36-60 months This is an onsite position. The max rate for this position is $$$/hour. Office of the State Auditor requires one Service Support AnalystsThe selected candidate for this role will provide first level support to users in a Microsoft Windows environmentThis includes, but is not limited to password resets, A/V troubleshooting, access assistance, etcResponsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking systemPosition will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scannersPosition will be expected to assist users with PC performance issues and updates. Knowledge, Skills and Abilities / Competencies Ability to analyze and assess client needs to develop effective and appropriate solutions. Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action. Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients Required/Desired Skills Skill Required /Desired Amount of Experience Ability to analyze and assess client needs to develop effective and appropriate solutions Required 3 Years Ability to independently resolve problems through advanced system analysis and troubleshooting procedures and w/o a pre-determined course of action Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients Required 3 Years Experience supporting users in a Microsoft Windows environment Required 3 Years A/V troubleshooting Required 3 Years Experience installing computer equipment in an office environment, maintaining printers and scanners Required 3 Years Experience imaging PCs Required 3 Years Questions NoQuestion Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absenceThe Client has the right to dismiss the resource if he or she does not return to work by the agreed upon dateDo you accept this requirement? Question2 All work must be completed on-site 8am-5pm Monday-FridayDo you accept this requirement? Question3 Please list candidate's email address Question4 Please indicate how soon this candidate is available to start workVendors are encouraged to submit candidates that are available for the duration of the assignment Question5 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submissionDo you accept this requirement? Question6 Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countriesDo you accept this requirement? Question7 Candidates submitted above the rate of $$$ will not be consideredDo you accept this requirement? Question8 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resourceIt is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hoursDo you accept this requirement? Question9 Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440Do you confirm? NCOSA - Service Support Analyst Recommended Skills Auditing Computer Equipment Imaging Microsoft Windows Problem Solving Self Motivation Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3r5xp63l84lpdfcjs3', 'ExternalApply-j3r5xp63l84lpdfcjs3'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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