Customer Technical Support Representative
4.
0 Raleigh, NC Raleigh, NC Contract Contract Up to $20 an hour Up to $20 an hour 12 days ago 12 days ago 12 days ago Job Title:
Customer Technical Support Representative Location work will be performed:
Raleigh - NC Work Authorization:
All candidates must be US Citizens hold a valid Green Card.
Resumes must contain screenshots of typing tests in order to be qualified for this posting.
Resumes still need to be in template as well, 4 pages or less.
Candidates must be able to type 45 WPM.
Shifts are 2pm-10pm, and 10pm-6am, Sun-Thurs and Tues-Sat.
Interview will be via phone; worker will be onsite for the assignment.
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's, the US Client Service, website.
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Qualifications:
Education and Experience Requirements:
A high school diploma or equivalent, minimally.
A two- or four-year post-high school degree in a technical field is preferred.
May hold entry level certification(s) in field of work.
Must have, two - three years of work experience in a helpdesk or call center environment.
Previous experience supporting customers via live chat is preferred Candidates without the necessary experience will be disqualified.
Skills Set:
Candidates must be able to type 45 WPM.
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Microsoft Office 2016 Microsoft Outlook 2016 Live Chat and/or any Customer Relationship Management (CRM) software tools.
Possesses the ability to successfully manage and prioritize concurrent task, i.
e.
, handling three chat sessions at one time.
Showcase the ability to communicate well (orally and in writing) working with the client's consumers/customers.
Positive attitude and work ethic.
Self-motivated.
Ability to work well alone or within a team setting.
Job Type:
Contract Salary:
Up to $20.
00 per hour Expected hours:
40 per week
Experience:
Customer support:
1 year (Preferred) Windows:
1 year (Preferred) License/Certification:
Type test Certification 45WPM (Preferred) Shift availability:
Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute:
Raleigh, NC 27601 (Required) Ability to Relocate:
Raleigh, NC 27601:
Relocate before starting work (Required) Willingness to travel:
100% (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Raleigh, NC Raleigh, NC Contract Contract Up to $20 an hour Up to $20 an hour 12 days ago 12 days ago 12 days ago Job Title:
Customer Technical Support Representative Location work will be performed:
Raleigh - NC Work Authorization:
All candidates must be US Citizens hold a valid Green Card.
Resumes must contain screenshots of typing tests in order to be qualified for this posting.
Resumes still need to be in template as well, 4 pages or less.
Candidates must be able to type 45 WPM.
Shifts are 2pm-10pm, and 10pm-6am, Sun-Thurs and Tues-Sat.
Interview will be via phone; worker will be onsite for the assignment.
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's, the US Client Service, website.
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Qualifications:
Education and Experience Requirements:
A high school diploma or equivalent, minimally.
A two- or four-year post-high school degree in a technical field is preferred.
May hold entry level certification(s) in field of work.
Must have, two - three years of work experience in a helpdesk or call center environment.
Previous experience supporting customers via live chat is preferred Candidates without the necessary experience will be disqualified.
Skills Set:
Candidates must be able to type 45 WPM.
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Microsoft Office 2016 Microsoft Outlook 2016 Live Chat and/or any Customer Relationship Management (CRM) software tools.
Possesses the ability to successfully manage and prioritize concurrent task, i.
e.
, handling three chat sessions at one time.
Showcase the ability to communicate well (orally and in writing) working with the client's consumers/customers.
Positive attitude and work ethic.
Self-motivated.
Ability to work well alone or within a team setting.
Job Type:
Contract Salary:
Up to $20.
00 per hour Expected hours:
40 per week
Experience:
Customer support:
1 year (Preferred) Windows:
1 year (Preferred) License/Certification:
Type test Certification 45WPM (Preferred) Shift availability:
Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute:
Raleigh, NC 27601 (Required) Ability to Relocate:
Raleigh, NC 27601:
Relocate before starting work (Required) Willingness to travel:
100% (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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