Client Service Coordinator Full-Time (4 Day Work Week) Closed Sundays
3.
0 Raleigh, NC Raleigh, NC Full-time Full-time $15 - $16 an hour $15 - $16 an hour Qualifications oAbility to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration oCommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary oCorrectly spells commonly used English words and job specific terms oDemonstrates exceptionally strong written and verbal communication skills oOrganizational ability - Demonstrates a systematic approach in carrying out assignments oIs very orderly and excels at cutting through confusion and turning chaos into order oTranslates problems into practical solutions oMathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement oComputer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel oInitiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures oCooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others oFlexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned oIndependence - Able and willing to perform tasks and duties without supervision as appropriate oTolerance for Stress / Resiliency - Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations oAbility to work at a computer for long periods of time oAbility to be confident around pets (i.
e.
, dogs, cats, birds, reptiles, etc.
) oClient needs and work volume may often require more than 40 hours per week to complete essential duties of this job oMust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently oThe noise level in the work environment is moderately high oRequires sufficient ambulatory skills in order to perform duties while at hospital oAbility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds oRequires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment oSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus oAssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances oMust be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances Responsibilities oThe Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families oLive and exemplify the Five Principles of Mars, Inc oActively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team oMaximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients oProvide professional, efficient and exceptional service at all times oThis includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health oEducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service oAssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments oManage the finances by maintaining accurate balances and utilizing proper opening and closing procedures oConduct administrative functions as necessary oOther job duties as assigned oAction Oriented oCustomer Focus oListening oPreventative care and OWPs oClient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service oTakes on additional responsibility when both big and small tasks need to be done oIntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospital oExhibits honesty, discretion, and sound judgment oThis position requires special hours including working weekends and evenings Job Type:
Full-time Pay:
$15.
00 - $16.
00 per hour Expected hours:
32 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Raleigh, NC Raleigh, NC Full-time Full-time $15 - $16 an hour $15 - $16 an hour Qualifications oAbility to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration oCommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary oCorrectly spells commonly used English words and job specific terms oDemonstrates exceptionally strong written and verbal communication skills oOrganizational ability - Demonstrates a systematic approach in carrying out assignments oIs very orderly and excels at cutting through confusion and turning chaos into order oTranslates problems into practical solutions oMathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement oComputer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel oInitiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures oCooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others oFlexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned oIndependence - Able and willing to perform tasks and duties without supervision as appropriate oTolerance for Stress / Resiliency - Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations oAbility to work at a computer for long periods of time oAbility to be confident around pets (i.
e.
, dogs, cats, birds, reptiles, etc.
) oClient needs and work volume may often require more than 40 hours per week to complete essential duties of this job oMust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently oThe noise level in the work environment is moderately high oRequires sufficient ambulatory skills in order to perform duties while at hospital oAbility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds oRequires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment oSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus oAssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances oMust be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances Responsibilities oThe Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families oLive and exemplify the Five Principles of Mars, Inc oActively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team oMaximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients oProvide professional, efficient and exceptional service at all times oThis includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health oEducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service oAssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments oManage the finances by maintaining accurate balances and utilizing proper opening and closing procedures oConduct administrative functions as necessary oOther job duties as assigned oAction Oriented oCustomer Focus oListening oPreventative care and OWPs oClient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service oTakes on additional responsibility when both big and small tasks need to be done oIntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospital oExhibits honesty, discretion, and sound judgment oThis position requires special hours including working weekends and evenings Job Type:
Full-time Pay:
$15.
00 - $16.
00 per hour Expected hours:
32 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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