Support Specialist CICQA
4.
6 Wake County, NC Wake County, NC Full-time Full-time $36,682 - $64,194 a year $36,682 - $64,194 a year 6 days ago 6 days ago 6 days ago Description of Work Salary Grade:
NC08 Recruitment Range:
$36,682.
00 - $38,523.
00 This is a flexible, hybrid position once training onsite is completed.
At the North Carolina Department of Revenue, our mission is to fund public services benefiting the people of North Carolina; we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner.
Together we are a SMART organization because we:
Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and treat our customers fairly.
Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The Business Services and Support (BSS) unit focuses on providing enterprise wide services to internal and external customers.
Services include call center operations, tax schedule implementation, facilities oversight and information technology support.
Service areas and associated functions are tightly integrated across the organizational unit requiring collaboration and coordination among the teams.
This is an administrative support position assigned to the Customer Interaction Center and Quality Assurance (CICQA) Division located in Raleigh Headquarters.
This position performs clerical data entry, document scanning, and administrative support for multiple assigned tax schedules for distribution agency wide via the agency's Document Management System.
The position is required to review, validate and enter standardized documentation in our tax management system within 24 hours acknowledging receipt and acceptance of powers of attorney.
In addition, this position supports the Customer Service agents of the Contact Centers by reissuing corrected or replacement Forms 1099 G and INT, and for demographic inquiries and updates, such as address changes and out of business notifications.
Duties include, but are not limited to:
Use resources to solve problems, obtain facts and related data Communicate clearly both verbally and in written form Review and process information with a high degree of accuracy using good judgment Operate word processing terminals, inquiry terminals, personal computers, Document Management System, scanning, indexing, duplicating and facsimile equipment Apply departmental procedures for the distribution of work and deadlines Work well under stress to meet established time frames and goals COMPENSATION &
Benefits:
The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitely Longevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Learn more about employee perks/
Benefits:
Why Work For NC NC OSHR:
Benefits Knowledge, Skills and Abilities / Competencies Ability to type at a speed of 35 WPM with 95% accuracy Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue is interested in every qualified candidate who is eligible to work in the United States.
However, we are not able to sponsor visas at this time.
Selected candidates will be required to complete a USCIS Form I-9 and will be processed through E-Verify.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form.
Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full.
See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website.
If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or email protected .
Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172.
NC Department of Revenue Human Resources Division 919-814-1200.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Wake County, NC Wake County, NC Full-time Full-time $36,682 - $64,194 a year $36,682 - $64,194 a year 6 days ago 6 days ago 6 days ago Description of Work Salary Grade:
NC08 Recruitment Range:
$36,682.
00 - $38,523.
00 This is a flexible, hybrid position once training onsite is completed.
At the North Carolina Department of Revenue, our mission is to fund public services benefiting the people of North Carolina; we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner.
Together we are a SMART organization because we:
Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and treat our customers fairly.
Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The Business Services and Support (BSS) unit focuses on providing enterprise wide services to internal and external customers.
Services include call center operations, tax schedule implementation, facilities oversight and information technology support.
Service areas and associated functions are tightly integrated across the organizational unit requiring collaboration and coordination among the teams.
This is an administrative support position assigned to the Customer Interaction Center and Quality Assurance (CICQA) Division located in Raleigh Headquarters.
This position performs clerical data entry, document scanning, and administrative support for multiple assigned tax schedules for distribution agency wide via the agency's Document Management System.
The position is required to review, validate and enter standardized documentation in our tax management system within 24 hours acknowledging receipt and acceptance of powers of attorney.
In addition, this position supports the Customer Service agents of the Contact Centers by reissuing corrected or replacement Forms 1099 G and INT, and for demographic inquiries and updates, such as address changes and out of business notifications.
Duties include, but are not limited to:
Use resources to solve problems, obtain facts and related data Communicate clearly both verbally and in written form Review and process information with a high degree of accuracy using good judgment Operate word processing terminals, inquiry terminals, personal computers, Document Management System, scanning, indexing, duplicating and facsimile equipment Apply departmental procedures for the distribution of work and deadlines Work well under stress to meet established time frames and goals COMPENSATION &
Benefits:
The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitely Longevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Learn more about employee perks/
Benefits:
Why Work For NC NC OSHR:
Benefits Knowledge, Skills and Abilities / Competencies Ability to type at a speed of 35 WPM with 95% accuracy Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue is interested in every qualified candidate who is eligible to work in the United States.
However, we are not able to sponsor visas at this time.
Selected candidates will be required to complete a USCIS Form I-9 and will be processed through E-Verify.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form.
Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full.
See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website.
If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or email protected .
Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172.
NC Department of Revenue Human Resources Division 919-814-1200.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
