Customer Onboarding Specialist
DaVinci Lock DaVinci Lock Raleigh, NC Raleigh, NC Full-time Full-time $60,000 - $70,000 a year $60,000 - $70,000 a year 4 days ago 4 days ago 4 days ago As the Customer Onboarding Specialist for DaVinci Lock, you'll play a pivotal role in driving customer success and product adoption.
You will take ownership of the onboarding journey, guiding DaVinci Lock customers from first (or fifteenth) purchase to integrating their facility management software to successfully using our automated system to reach their goals.
Working closely with our customers, you will gain insight into their unique objectives and challenges, and you'll craft personalized approaches that cater to varying levels of DaVinci Lock expertise across organizations.
You will lead all customer onboarding interactions, training sessions, and follow-ups, cultivating active engagement and maximizing the tool's potential for all of your customers' core users.
You'll ensure seamless technical setup and will leverage your exceptional multitasking skills to manage onboarding's across multiple customers at a time.
Role
Responsibilities:
Overseeing and managing the customer onboarding process throughout the organization.
Finding solutions for optimizing the customer onboarding process and collaborating with the team to implement them.
Managing, assigning, and conducting onboarding meetings, product demos, and troubleshooting interactions with all DaVinci Lock customers, new and long standing.
Understanding customer context, overseeing goals, and providing product information to best serve those goals.
Educating customers and working with the team to optimize their product setup for the quickest path to success.
Collaborating with the DaVinci Lock technical team and creating a process to identify and eliminate roadblocks in the way of customers' goals.
Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base.
Providing materials to help customers learn best practices to better achieve their desired outcomes.
Skills and Competencies:
Minimum two years of experience in customer service, support, sales, account management, or customer success.
Effective communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
Demonstrated excellence in creating exceptional customer onboarding experiences.
Strong organizational skills to manage concurrent projects, conversations, and priorities.
Self-driven and independent; you thrive without constant supervision A collaborative team player who contributes to the collective success Agility in adapting to new scenarios and learning on the go Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work
Experience:
Customer service:
2 years (Required) Work Location:
Hybrid remote in Raleigh, NC 27604.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will take ownership of the onboarding journey, guiding DaVinci Lock customers from first (or fifteenth) purchase to integrating their facility management software to successfully using our automated system to reach their goals.
Working closely with our customers, you will gain insight into their unique objectives and challenges, and you'll craft personalized approaches that cater to varying levels of DaVinci Lock expertise across organizations.
You will lead all customer onboarding interactions, training sessions, and follow-ups, cultivating active engagement and maximizing the tool's potential for all of your customers' core users.
You'll ensure seamless technical setup and will leverage your exceptional multitasking skills to manage onboarding's across multiple customers at a time.
Role
Responsibilities:
Overseeing and managing the customer onboarding process throughout the organization.
Finding solutions for optimizing the customer onboarding process and collaborating with the team to implement them.
Managing, assigning, and conducting onboarding meetings, product demos, and troubleshooting interactions with all DaVinci Lock customers, new and long standing.
Understanding customer context, overseeing goals, and providing product information to best serve those goals.
Educating customers and working with the team to optimize their product setup for the quickest path to success.
Collaborating with the DaVinci Lock technical team and creating a process to identify and eliminate roadblocks in the way of customers' goals.
Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base.
Providing materials to help customers learn best practices to better achieve their desired outcomes.
Skills and Competencies:
Minimum two years of experience in customer service, support, sales, account management, or customer success.
Effective communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
Demonstrated excellence in creating exceptional customer onboarding experiences.
Strong organizational skills to manage concurrent projects, conversations, and priorities.
Self-driven and independent; you thrive without constant supervision A collaborative team player who contributes to the collective success Agility in adapting to new scenarios and learning on the go Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work
Experience:
Customer service:
2 years (Required) Work Location:
Hybrid remote in Raleigh, NC 27604.
Estimated Salary: $20 to $28 per hour based on qualifications.
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