Healthcare Insurance - Customer Support Specialist
CustomerHD CustomerHD Raleigh, NC Raleigh, NC $16 an hour $16 an hour 2 days ago 2 days ago 2 days ago Job Title:
Customer Support Specialist Location:
5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612 for minimum of 4 weeks, then hybrid work from home based on performance Compensation Rate:
$16/per hour with pay increase eligible after 90 day probation period Training Hours:
8:
00 am - 5:
00 pm Shift:
Monday-Friday from 11:
00 AM - 8:
00 PM including 1-hour unpaid lunch break Probation Period:
90 Days Start Date:
December 8th or 11th, still being determined by our client Channels:
Phone Support WHAT OUR TEAM IS SAYING:
I have been through a string of organizations in the years since I moved to Raleigh.
Without exaggeration, this is the best company I have ever worked for anywhere.
They are honest and direct and rarely is there a time when their promises do not match their actions.
They create a great work environment in and out of the office; and have an open door for whatever you may need! I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to work.
Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients! This company is above and beyond the absolute best place I have ever worked.
I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming, and just cool place to be.
The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time.
This is my family! CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a call center determined to change the perception of call centers and BPOs.
Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix.
That's CustomerHD.
You're literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you! ABOUT OUR CLIENT:
Our client is a customer service provider that deals mainly with medical insurance.
We assist employees of our clients in better understanding their coverage as well as the application for various benefits and compensation packages covered by their employers via phones.
About the role:
This position is supporting our client who is the leading provider of pre-tax benefit accounts and COBRA administration services including FSAs (Flexible Spending Accounts), HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts) and commuter plans.
As a Customer Support Specialist, you will provide excellent customer service to participants by helping them to best manage their accounts, educate on plan details, and be the voice of the brand's practices and ideals.
We are looking for health insurance experience customer support specialists with background or knowledge in medical benefits/insurance.
This position will require you to train in our Raleigh, NC office for a minimum of 4 weeks Monday-Friday from 8-5 with an unpaid lunch break.
After training, schedules are Monday-Friday from 11:
00 AM - 8:
00 PM.
Key Job Responsibilities Employment will be contingent upon passing a background check Train from our Raleigh, NC office, then the potential to work from home if your performance is satisfactory! Provide support via email and phone to achieve high participant satisfaction.
Assist customers with account management and education Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Follow all standard operating procedures and departmental procedures regarding administration of pre-tax benefits and COBRA.
Act as a team player and work cooperatively with team members.
Ensure compliance with regulations and company policies regarding security of Protected Health Information (PH I) and Personally Identifiable Information (Pl I).
Demonstrate the integrity and discretion necessary to safeguard confidential data handled or obtained in the normal performance of job duties.
Thorough attention to detail and accuracy of work.
Benefits Potential to work from home if your performance is satisfactory after in-office training is complete! Paid medical plan options; Vision and dental plans available; 12 days PTO accrued bi-weekly as soon as you start; FSA program; 401k plan (after 1 year of service); Health & wellness programs; Employee Assistance Program (EAP) that offers up to three therapy session.
Education And Experience Medical or benefits experience/knowledge REQUIRED! 1-year + Minimum 1 year of customer-facing experience required (ex.
receptionist, community service, retail, front-end restaurant, telemarketing, etc.
); High School diploma or GED equivalent required; Salesforce experience a plus Amazing customer support presence (people can literally hear you smiling); Must be able to type a minimum of 40 WPM; Excellent oral & written communication skills; Excellent computer skills.
Pay:
$16.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Support Specialist Location:
5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612 for minimum of 4 weeks, then hybrid work from home based on performance Compensation Rate:
$16/per hour with pay increase eligible after 90 day probation period Training Hours:
8:
00 am - 5:
00 pm Shift:
Monday-Friday from 11:
00 AM - 8:
00 PM including 1-hour unpaid lunch break Probation Period:
90 Days Start Date:
December 8th or 11th, still being determined by our client Channels:
Phone Support WHAT OUR TEAM IS SAYING:
I have been through a string of organizations in the years since I moved to Raleigh.
Without exaggeration, this is the best company I have ever worked for anywhere.
They are honest and direct and rarely is there a time when their promises do not match their actions.
They create a great work environment in and out of the office; and have an open door for whatever you may need! I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to work.
Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients! This company is above and beyond the absolute best place I have ever worked.
I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming, and just cool place to be.
The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time.
This is my family! CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a call center determined to change the perception of call centers and BPOs.
Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix.
That's CustomerHD.
You're literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you! ABOUT OUR CLIENT:
Our client is a customer service provider that deals mainly with medical insurance.
We assist employees of our clients in better understanding their coverage as well as the application for various benefits and compensation packages covered by their employers via phones.
About the role:
This position is supporting our client who is the leading provider of pre-tax benefit accounts and COBRA administration services including FSAs (Flexible Spending Accounts), HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts) and commuter plans.
As a Customer Support Specialist, you will provide excellent customer service to participants by helping them to best manage their accounts, educate on plan details, and be the voice of the brand's practices and ideals.
We are looking for health insurance experience customer support specialists with background or knowledge in medical benefits/insurance.
This position will require you to train in our Raleigh, NC office for a minimum of 4 weeks Monday-Friday from 8-5 with an unpaid lunch break.
After training, schedules are Monday-Friday from 11:
00 AM - 8:
00 PM.
Key Job Responsibilities Employment will be contingent upon passing a background check Train from our Raleigh, NC office, then the potential to work from home if your performance is satisfactory! Provide support via email and phone to achieve high participant satisfaction.
Assist customers with account management and education Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Follow all standard operating procedures and departmental procedures regarding administration of pre-tax benefits and COBRA.
Act as a team player and work cooperatively with team members.
Ensure compliance with regulations and company policies regarding security of Protected Health Information (PH I) and Personally Identifiable Information (Pl I).
Demonstrate the integrity and discretion necessary to safeguard confidential data handled or obtained in the normal performance of job duties.
Thorough attention to detail and accuracy of work.
Benefits Potential to work from home if your performance is satisfactory after in-office training is complete! Paid medical plan options; Vision and dental plans available; 12 days PTO accrued bi-weekly as soon as you start; FSA program; 401k plan (after 1 year of service); Health & wellness programs; Employee Assistance Program (EAP) that offers up to three therapy session.
Education And Experience Medical or benefits experience/knowledge REQUIRED! 1-year + Minimum 1 year of customer-facing experience required (ex.
receptionist, community service, retail, front-end restaurant, telemarketing, etc.
); High School diploma or GED equivalent required; Salesforce experience a plus Amazing customer support presence (people can literally hear you smiling); Must be able to type a minimum of 40 WPM; Excellent oral & written communication skills; Excellent computer skills.
Pay:
$16.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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