Customer Experience Representative
Raleigh, NC Raleigh, NC Estimated:
$43K - $54.
5K a year Estimated:
$43K - $54.
5K a year Project Handler (rewritten for Specialty Field Engineering Front End Team) Manage client calls and requests for the Specialty Field Engineering work Organize and coordinate assigned client account work in a timely and profitable manger Prepare client quotations and perform follow-ups Communicate and schedule client projects Keep up to date project statuses with the engineer and client Work with business support to bill clients in a timely, concise and profitable manner Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage client work Ensure program requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed.
Coordinates administrative aspects of project management.
Serves as Project Handler of record as assigned.
Communicates project status and results to clients through frequent contact.
Prepares Follow-Up Service Procedures and information pages.
Integrates continuous improvement concepts and techniques into all aspects of the job.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
This is a Hybrid role based out of Raleigh, NC, expected to be in the office 3 days a week.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$43K - $54.
5K a year Estimated:
$43K - $54.
5K a year Project Handler (rewritten for Specialty Field Engineering Front End Team) Manage client calls and requests for the Specialty Field Engineering work Organize and coordinate assigned client account work in a timely and profitable manger Prepare client quotations and perform follow-ups Communicate and schedule client projects Keep up to date project statuses with the engineer and client Work with business support to bill clients in a timely, concise and profitable manner Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage client work Ensure program requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed.
Coordinates administrative aspects of project management.
Serves as Project Handler of record as assigned.
Communicates project status and results to clients through frequent contact.
Prepares Follow-Up Service Procedures and information pages.
Integrates continuous improvement concepts and techniques into all aspects of the job.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
This is a Hybrid role based out of Raleigh, NC, expected to be in the office 3 days a week.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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