Operations Manager
Role:
Full Time (Exempt)Shift:
AM shift with evening and weekend availabilityJob Location:
1000 Parliament Ct #400, Durham, NC 27703Job DescriptionNewrest is looking for an Operations Manager who will be responsible for overseeing multiple departments in the RDU catering unit.
This will include 2-3 direct reports and about 40 indirect reports.
This individual has full operational, fiscal, and human resource responsibility for one or more departments of the unit.
The department managers that fall under the responsibility of the Operations Manager report to him/her.
This individual sets the tone for the culture of the unit and ensures that team members accomplish the work and treats them fairly and respectfully.
This individual provides the vision and motivation for the department(s) to improve recruitment and retention efforts.
This individual consistently looks for ways to improve the operations and flow and maintains the quality and safety Newrest standards.
Essential FunctionsLeadership and Management Infuse the Newrest culture throughout the facility through the managers and by example.
Hold managers accountable for meeting expectations and KPI's Mentor and coach managers as needed to ensure performance and adherence to policy and culture.
Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
Ensure that all policies and procedures are followed by Newrest and client's requirements.
Communicate effectively with all crew members and team members.
Hold team members accountable for all expectations.
Operations/Logistics Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
Ensure that all quality and safety procedures and program are adhered to by everyone.
Ensure that all catering needs are met in a timely manner.
Meet all KPI's according to customer requirements and KPI standards.
Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.
Finance Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
Stay within proposed budget for all items.
Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.
Quality and Safety Ensure that all processes conform to the customer and Newrest specifications.
Comply at all times with good hygiene and manufacturing practices (e.
g.
, hazard analysis and critical control points HACCP , FIFO) Investigate and complete incidents/accidents documentation.
Enforce safety processes and legal requirements for all processes.
Human Resources Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
Enhance employee morale by driving engagement and establishing an environment of trust and respect.
Handle employee and management concerns and escalate concerns to the HR department.
Recommended Skills Coaching And Mentoring Communication Customer Service Finance Food Safety Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
Full Time (Exempt)Shift:
AM shift with evening and weekend availabilityJob Location:
1000 Parliament Ct #400, Durham, NC 27703Job DescriptionNewrest is looking for an Operations Manager who will be responsible for overseeing multiple departments in the RDU catering unit.
This will include 2-3 direct reports and about 40 indirect reports.
This individual has full operational, fiscal, and human resource responsibility for one or more departments of the unit.
The department managers that fall under the responsibility of the Operations Manager report to him/her.
This individual sets the tone for the culture of the unit and ensures that team members accomplish the work and treats them fairly and respectfully.
This individual provides the vision and motivation for the department(s) to improve recruitment and retention efforts.
This individual consistently looks for ways to improve the operations and flow and maintains the quality and safety Newrest standards.
Essential FunctionsLeadership and Management Infuse the Newrest culture throughout the facility through the managers and by example.
Hold managers accountable for meeting expectations and KPI's Mentor and coach managers as needed to ensure performance and adherence to policy and culture.
Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
Ensure that all policies and procedures are followed by Newrest and client's requirements.
Communicate effectively with all crew members and team members.
Hold team members accountable for all expectations.
Operations/Logistics Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
Ensure that all quality and safety procedures and program are adhered to by everyone.
Ensure that all catering needs are met in a timely manner.
Meet all KPI's according to customer requirements and KPI standards.
Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.
Finance Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
Stay within proposed budget for all items.
Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.
Quality and Safety Ensure that all processes conform to the customer and Newrest specifications.
Comply at all times with good hygiene and manufacturing practices (e.
g.
, hazard analysis and critical control points HACCP , FIFO) Investigate and complete incidents/accidents documentation.
Enforce safety processes and legal requirements for all processes.
Human Resources Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
Enhance employee morale by driving engagement and establishing an environment of trust and respect.
Handle employee and management concerns and escalate concerns to the HR department.
Recommended Skills Coaching And Mentoring Communication Customer Service Finance Food Safety Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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