Leader, Client Operations
Here at Cisco LifeCycle Operations, we strive to offer our clients a premium
Experience:
combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and IB/Contract understanding to deliver an Asset Management service tailored to our customers' specific needs.
What You'll Do The Asset Management team leader will play a pivotal role in leading, developing ensuring high-quality delivery, and fostering strong client relationships.
Your expertise in the managing customer service, technology consulting domain expertise, outstanding leadership skills, and ability to navigate complex business challenges will be instrumental in driving the team's success and achieving business objectives.
You will typicallyLead and scale our team of Managers and Asset Managers, providing guidance, mentorship, and support to drive individual and collective performance.
Set team goals, supervise progress, and implement strategies to improve efficiency and meet targets.
Cultivate a collaborative and inclusive work environment, promoting knowledge sharing and continuous learning.
Conduct regular performance evaluations, provide feedback, and identify areas for development and training.
Serve as the main point of contact for customer issues for Asset Management escalations, ensuring timely resolution and customer satisfaction.
Lead the development and delivery of high-quality Asset management services.
Build a very strong interlock with Sales, Renewals, Customer success and CX Delivery to provide an industry-leading customer experience for Cisco customers on their lifecycle journey.
Identify and pursue new business opportunities and partnerships.
Drive pre-sales for IB Management engagements through discussions with customers to discover their needs and develop proposals.
Engage with Sales, Partners and customers to drive the value proposition of Cisco's IB Management services.
Empower and inspire the organization through effective communication and leadership.
Manage Asset Management business pipeline and align with Sales and CX Delivery in a routine fashion.
Who You'll Work WithWe are currently looking for a Leader who will lead and grow a team of successful Asset Managers who work with our customers to help them achieve greater business value from technology by delivering services ranging from Services Contract Management to supporting our customers and partners on software license management, adoption of licenses, smart account/software account strategy, among other topics.
Who You AreBachelors degree in engineering, computer science, business administration, finance, or a related field (MBA degree preferred).
Demonstrable experience in a leadership role within a Customer Services firm.
Over 10 years of experience in other CX organizations, covering:
Exposure to multiple segments (Enterprises, Governments and Service Providers),Experience with multiple technologies (Smart Buildings/Cities, IOT, networking, cloud, data analytics, applications)Demonstrable experience in strategic advisory project delivery, business consulting, or a related field.
Excellent leadership and people management skills, with the ability to empower and encourage a hard-working team.
Demonstrated track record of successfully managing customer relationships and driving business growth.
Why Cisco? #WeAreCisco.
We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists.
Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way.
We have each other's backs, we recognize our accomplishments, and we grow together.
We celebrate and support one another - from big and small things in life to big career moments.
And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us.
Because without diversity and a dedication to equality, there is no moving forward.
Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.
Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! #WeAreCisco Recommended Skills Asset Management Business Administration Business Development Business Planning Cisco Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and IB/Contract understanding to deliver an Asset Management service tailored to our customers' specific needs.
What You'll Do The Asset Management team leader will play a pivotal role in leading, developing ensuring high-quality delivery, and fostering strong client relationships.
Your expertise in the managing customer service, technology consulting domain expertise, outstanding leadership skills, and ability to navigate complex business challenges will be instrumental in driving the team's success and achieving business objectives.
You will typicallyLead and scale our team of Managers and Asset Managers, providing guidance, mentorship, and support to drive individual and collective performance.
Set team goals, supervise progress, and implement strategies to improve efficiency and meet targets.
Cultivate a collaborative and inclusive work environment, promoting knowledge sharing and continuous learning.
Conduct regular performance evaluations, provide feedback, and identify areas for development and training.
Serve as the main point of contact for customer issues for Asset Management escalations, ensuring timely resolution and customer satisfaction.
Lead the development and delivery of high-quality Asset management services.
Build a very strong interlock with Sales, Renewals, Customer success and CX Delivery to provide an industry-leading customer experience for Cisco customers on their lifecycle journey.
Identify and pursue new business opportunities and partnerships.
Drive pre-sales for IB Management engagements through discussions with customers to discover their needs and develop proposals.
Engage with Sales, Partners and customers to drive the value proposition of Cisco's IB Management services.
Empower and inspire the organization through effective communication and leadership.
Manage Asset Management business pipeline and align with Sales and CX Delivery in a routine fashion.
Who You'll Work WithWe are currently looking for a Leader who will lead and grow a team of successful Asset Managers who work with our customers to help them achieve greater business value from technology by delivering services ranging from Services Contract Management to supporting our customers and partners on software license management, adoption of licenses, smart account/software account strategy, among other topics.
Who You AreBachelors degree in engineering, computer science, business administration, finance, or a related field (MBA degree preferred).
Demonstrable experience in a leadership role within a Customer Services firm.
Over 10 years of experience in other CX organizations, covering:
Exposure to multiple segments (Enterprises, Governments and Service Providers),Experience with multiple technologies (Smart Buildings/Cities, IOT, networking, cloud, data analytics, applications)Demonstrable experience in strategic advisory project delivery, business consulting, or a related field.
Excellent leadership and people management skills, with the ability to empower and encourage a hard-working team.
Demonstrated track record of successfully managing customer relationships and driving business growth.
Why Cisco? #WeAreCisco.
We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists.
Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way.
We have each other's backs, we recognize our accomplishments, and we grow together.
We celebrate and support one another - from big and small things in life to big career moments.
And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us.
Because without diversity and a dedication to equality, there is no moving forward.
Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.
Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! #WeAreCisco Recommended Skills Asset Management Business Administration Business Development Business Planning Cisco Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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