1403523 Customer Delivery Data Center Technical Leader
The successful applicant will be performing work on US Government environments, and therefore, must be a U.
S.
Person (i.
e.
, U.
S.
citizen, U.
S.
national, lawful permanent resident, asylee, or refugee).
This position may also perform work that the U.
S.
government has specified can only be performed by a U.
S.
citizen on U.
S.
soil.
What You'll Do CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT.
Serving the U.
S.
Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.
The Customer Delivery Data Center Technical Leader position is responsible for the support and delivery of Advanced Services Data Center optimization, design, architecture, configuration review, and Cisco Data Center product implementation to Cisco's Tier 1 Customers in the US Public Sector market.
Additionally, you will be tasked with leading other data center engineers which will include delegating tasks and projects, coaching and mentoring engineers, and serving escalations as needed.
In this role, you will be Cisco's face to the customer working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues.
With a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Who You'll Work With The Federal Healthcare Delivery Team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions.
This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels.
We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same.
Strong relationship building and interpersonal skills are traits of successful consultants in this organization.
We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.
As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks.
You will collaborate on a variety of projects that have a real impact on the quality of healthcare and services received by our nation's veterans, servicemembers, and families alike.
We will value your ideas and perspective on how to get things done.
You will work on data center network infrastructure and compute technologies to help deliver business and technological solutions important to our customer's mission.
Who You Are A teambuilder who understands that the key to strong relationships is through the investment in others.
Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the delivery team to improve services, actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services.
Builds customer simulations to resolve/validate complex problems and compatibility issues.
Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes Translate business requirements into solution design.
Mentors and develops others.
Individual contributor Role & Responsibilities Connects with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results.
Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
Make decisions impactful to the achievement of customer, operational, program, and/or service objectives.
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
Interacts effectively with our customer to solve complex problems, identifies serviceability issues, and drives resolution of the issues in cooperation with the customer.
Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
Owner and keeper of our culture.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Is a technical expert in a broad area covering multiple technologies.
Applies expected product behavior across industry practices.
Knows how the technology is expected to work in the industry.
Recognized as a technical expert and leader in their technical domain (Data Center).
Independently applies knowledge and experience in creating solutions for customer outcomes.
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
Initiates reviews of ideas and technical objectives within and across technical domains within the delivery team.
Work is performed without appreciable direction.
Exercises considerable latitude in determining technical objectives of assignment.
Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
Works independently, with guidance in complex situations only.
Able to lead projects related to Cisco Data Center products (Nexus, UCS, Intersight, HCI, etc.
) Act as a team leader to coordinate activities of other personnel.
Mentor, coach, and develop others.
Minimum Qualifications Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8
years related experience.
Expert level (e.
g.
CCIE) or equivalent Data Center relevant certification desired.
Cisco DevNet certification is preferred.
Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
Ability to apply critical thinking to function effectively in ambiguous circumstances.
Successfully communicates difficult concepts.
Guides, influences, and persuades others either internally or externally.
Team player capable of working effectively with project managers, account team/pre-sales, and other engineers to deliver exceptional service.
Ability to analyze software defects and vulnerabilities (PSIRT) and be able to judge risk exposure to code/feature combinations in enterprise environments.
Client facing experience.
Ability to travel at 25%.
Must be a subject matter expert (SME) with Cisco Data Center infrastructure and compute technologies (NEXUS, UCS, Intersight, HCI etc.
).
Must have experience with the following skillsets, technologies, and capabilities:
Extensive experience in the configuration of Cisco Data Center devices in large enterprise environments.
Ability to design complex Data Center solutions based on customer requirements and an in-depth understanding of the customer's environment.
Has lead projects supporting the design and implementation of Cisco Compute & Storage (UCS-B and C series servers, UCS-X, Intersight, UCS Management, etc.
) and Converged & Hyperconverged (Flexpod, Hyperflex, etc.
) solutions.
Ability to configure, implement, and troubleshoot routing and switching features on Cisco Data Center infrastructure (Nexus), storage networking (MDS), and software-defined (ACI) platforms.
Have a foundational and functional understanding of the following Cisco technologies and product capabilities:
Data Center Layer 2 overlays for example VXLAN, OTV, EVPN Network management protocols for example PTP, NTP, DNS, DHCP Traffic management for example queuing, policing, shaping Layer 2 security features for example port security, MACsec, ACL, private vlans Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD Layer 3 Overlay Protocols for example OTV, LISP Multicast protocols for example PIM, IGMP, RP, BSR Layer 3 security features for example CoPP, ACL's, DAI, ip source guard Monitoring services for example Netflow Policy driven External Fabric Connectivity for example L2/L3 connectivity vPC, fabricpath, STP Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!#CJ LI-VL1dicesvs Recommended Skills Architecture Automation Business Requirements Cisco Cisco Certified Internetwork Expert Cisco Nexus Switches Estimated Salary: $20 to $28 per hour based on qualifications.
S.
Person (i.
e.
, U.
S.
citizen, U.
S.
national, lawful permanent resident, asylee, or refugee).
This position may also perform work that the U.
S.
government has specified can only be performed by a U.
S.
citizen on U.
S.
soil.
What You'll Do CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT.
Serving the U.
S.
Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.
The Customer Delivery Data Center Technical Leader position is responsible for the support and delivery of Advanced Services Data Center optimization, design, architecture, configuration review, and Cisco Data Center product implementation to Cisco's Tier 1 Customers in the US Public Sector market.
Additionally, you will be tasked with leading other data center engineers which will include delegating tasks and projects, coaching and mentoring engineers, and serving escalations as needed.
In this role, you will be Cisco's face to the customer working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues.
With a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Who You'll Work With The Federal Healthcare Delivery Team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions.
This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels.
We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same.
Strong relationship building and interpersonal skills are traits of successful consultants in this organization.
We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.
As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks.
You will collaborate on a variety of projects that have a real impact on the quality of healthcare and services received by our nation's veterans, servicemembers, and families alike.
We will value your ideas and perspective on how to get things done.
You will work on data center network infrastructure and compute technologies to help deliver business and technological solutions important to our customer's mission.
Who You Are A teambuilder who understands that the key to strong relationships is through the investment in others.
Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the delivery team to improve services, actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services.
Builds customer simulations to resolve/validate complex problems and compatibility issues.
Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes Translate business requirements into solution design.
Mentors and develops others.
Individual contributor Role & Responsibilities Connects with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results.
Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
Make decisions impactful to the achievement of customer, operational, program, and/or service objectives.
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
Interacts effectively with our customer to solve complex problems, identifies serviceability issues, and drives resolution of the issues in cooperation with the customer.
Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
Owner and keeper of our culture.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Is a technical expert in a broad area covering multiple technologies.
Applies expected product behavior across industry practices.
Knows how the technology is expected to work in the industry.
Recognized as a technical expert and leader in their technical domain (Data Center).
Independently applies knowledge and experience in creating solutions for customer outcomes.
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
Initiates reviews of ideas and technical objectives within and across technical domains within the delivery team.
Work is performed without appreciable direction.
Exercises considerable latitude in determining technical objectives of assignment.
Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
Works independently, with guidance in complex situations only.
Able to lead projects related to Cisco Data Center products (Nexus, UCS, Intersight, HCI, etc.
) Act as a team leader to coordinate activities of other personnel.
Mentor, coach, and develop others.
Minimum Qualifications Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8
years related experience.
Expert level (e.
g.
CCIE) or equivalent Data Center relevant certification desired.
Cisco DevNet certification is preferred.
Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
Ability to apply critical thinking to function effectively in ambiguous circumstances.
Successfully communicates difficult concepts.
Guides, influences, and persuades others either internally or externally.
Team player capable of working effectively with project managers, account team/pre-sales, and other engineers to deliver exceptional service.
Ability to analyze software defects and vulnerabilities (PSIRT) and be able to judge risk exposure to code/feature combinations in enterprise environments.
Client facing experience.
Ability to travel at 25%.
Must be a subject matter expert (SME) with Cisco Data Center infrastructure and compute technologies (NEXUS, UCS, Intersight, HCI etc.
).
Must have experience with the following skillsets, technologies, and capabilities:
Extensive experience in the configuration of Cisco Data Center devices in large enterprise environments.
Ability to design complex Data Center solutions based on customer requirements and an in-depth understanding of the customer's environment.
Has lead projects supporting the design and implementation of Cisco Compute & Storage (UCS-B and C series servers, UCS-X, Intersight, UCS Management, etc.
) and Converged & Hyperconverged (Flexpod, Hyperflex, etc.
) solutions.
Ability to configure, implement, and troubleshoot routing and switching features on Cisco Data Center infrastructure (Nexus), storage networking (MDS), and software-defined (ACI) platforms.
Have a foundational and functional understanding of the following Cisco technologies and product capabilities:
Data Center Layer 2 overlays for example VXLAN, OTV, EVPN Network management protocols for example PTP, NTP, DNS, DHCP Traffic management for example queuing, policing, shaping Layer 2 security features for example port security, MACsec, ACL, private vlans Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD Layer 3 Overlay Protocols for example OTV, LISP Multicast protocols for example PIM, IGMP, RP, BSR Layer 3 security features for example CoPP, ACL's, DAI, ip source guard Monitoring services for example Netflow Policy driven External Fabric Connectivity for example L2/L3 connectivity vPC, fabricpath, STP Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!#CJ LI-VL1dicesvs Recommended Skills Architecture Automation Business Requirements Cisco Cisco Certified Internetwork Expert Cisco Nexus Switches Estimated Salary: $20 to $28 per hour based on qualifications.
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