Business Support Specialist II (Credit Administration)
OverviewThis position supports the Bank's commercial and business lending activities by providing Moody's financial spread reports for commercial and business customers and prospects.
Works directly with individuals to address issues and respond to inquiries.
Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements.
Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
May occasionally guide less experienced specialists.
Responsibilities Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
Performs data entry, processing, and documentation.
Ensures accuracy and compliance with all rules and regulations.
Operations - Performs various operational tasks that occur during customer, vendor, and/or associate inquiries.
Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
Determines target needs and provides resolution.
May handle escalated and complex support issues.
Business Proficiency - Provides knowledge in area of work.
Assists in troubleshooting for both internal and external parties.
May assist in promotion and distribution of Bank products or services.
QualificationsBachelor's Degree and 0 years of experience in Credit -OR-High School Diploma or GED and 4 years of experience in Credit Required
Qualifications:
Accounting experience.
Understanding of Business and Commercial lending.
Must have strong understanding of financial principles & concepts and good understanding of business legal structures.
Attention to detail, computer skills, and communication skills.
Preferred
Qualifications:
Moody's experience Recommended Skills Accounting Attention To Detail Communication Computer Literacy Data Entry Finance Estimated Salary: $20 to $28 per hour based on qualifications.
Works directly with individuals to address issues and respond to inquiries.
Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements.
Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
May occasionally guide less experienced specialists.
Responsibilities Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
Performs data entry, processing, and documentation.
Ensures accuracy and compliance with all rules and regulations.
Operations - Performs various operational tasks that occur during customer, vendor, and/or associate inquiries.
Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
Determines target needs and provides resolution.
May handle escalated and complex support issues.
Business Proficiency - Provides knowledge in area of work.
Assists in troubleshooting for both internal and external parties.
May assist in promotion and distribution of Bank products or services.
QualificationsBachelor's Degree and 0 years of experience in Credit -OR-High School Diploma or GED and 4 years of experience in Credit Required
Qualifications:
Accounting experience.
Understanding of Business and Commercial lending.
Must have strong understanding of financial principles & concepts and good understanding of business legal structures.
Attention to detail, computer skills, and communication skills.
Preferred
Qualifications:
Moody's experience Recommended Skills Accounting Attention To Detail Communication Computer Literacy Data Entry Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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