Customer Care Representative
Raleigh, NC Raleigh, NC Full-time Full-time From $19 an hour From $19 an hour 21 hours ago 21 hours ago 21 hours ago
Summary:
The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.
Responsibilities:
Receives and enters orders for concrete products.
Schedules times and dates of orders Ensures accuracy of orders.
Assists in resolving customer complaints.
Monitors order status as required.
May be required to act as a dispatcher.
Follows all rules and regulations as outlined in Thomas Concrete policies.
Complies with all environmental, health, and safety policies, procedures, and requirements.
Requirements:
High School Diploma or GED Basic computer skills including Microsoft Excel, typing and data entry General knowledge of the construction industry, with knowledge of concrete preferred Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc.
Ability to handle high volume of calls in a positive and professional manner Ability to deal effectively with people and work well in stressful situations Ability to make decisions based on experience, personal judgment, and data Ability to handle frequent distractions from radio, phones, etc.
Early start times are the norm; may be required to work overtime and weekends Bi-lingual (Spanish and English) a plus Environment:
This position requires much concentration and focus - subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.
Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.
The duties of this position are conducted in an office setting.
Communication occurs through phone, email, text and occasionally face to face.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Monday to Friday Overtime Weekend availability COVID-19 considerations:
Any mandates in place will be followed.
Ability to commute/relocate:
Raleigh, NC 27612:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.
Responsibilities:
Receives and enters orders for concrete products.
Schedules times and dates of orders Ensures accuracy of orders.
Assists in resolving customer complaints.
Monitors order status as required.
May be required to act as a dispatcher.
Follows all rules and regulations as outlined in Thomas Concrete policies.
Complies with all environmental, health, and safety policies, procedures, and requirements.
Requirements:
High School Diploma or GED Basic computer skills including Microsoft Excel, typing and data entry General knowledge of the construction industry, with knowledge of concrete preferred Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc.
Ability to handle high volume of calls in a positive and professional manner Ability to deal effectively with people and work well in stressful situations Ability to make decisions based on experience, personal judgment, and data Ability to handle frequent distractions from radio, phones, etc.
Early start times are the norm; may be required to work overtime and weekends Bi-lingual (Spanish and English) a plus Environment:
This position requires much concentration and focus - subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.
Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.
The duties of this position are conducted in an office setting.
Communication occurs through phone, email, text and occasionally face to face.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Monday to Friday Overtime Weekend availability COVID-19 considerations:
Any mandates in place will be followed.
Ability to commute/relocate:
Raleigh, NC 27612:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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