Print Specialist - Systems Engineer III (REMOTE)
OverviewThis position is responsible for the support, maintenance, and strategic planning of the Bank's print environment.
Will serve as a liaison with our Managed Print Service vendors and be involved in the hardware lifecycle, project management, and advanced production support for the Bank's print infrastructure.
Monitors overall systems performance to identify potential issues and tune appropriately.
Addresses failed components or technical issues and provides resolution.
Oversees the work of less experienced associates and serves as a technical resource to business unitsRemote candidates within our footprint may be considered.
Responsibilities Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
Resolves complex problems and failures that occur in assigned products and technical facilities.
Responsible for administration, communication, and documentation throughout technical support activities.
Designs, implements, and maintains processes, including disaster recovery functions, related to the print infrastructure.
System Testing - Coordinates print-related hardware and software testing to determine function, results, stability, performance, and resource consumption.
Plans and verifies the successful implementation of software, firmware, patches, and upgrades.
Performs a variety of planning and technical activities to ensure stability of the print infrastructure.
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure.
Improves technical effectiveness by automating tasks to perform support duties.
May utilize Batch, PowerShell, HP & KM software tools and utilities and Windows administrator functions, depending on the platform.
Technical Expertise - Maintains a strong knowledge base through ongoing research and education.
Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.
Manages special or advanced technical projects.
Provides guidance, mentorship, and leadership to less experienced associates in the work QualificationsBachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Education:
Bachelor's Degree License or Certification Type:
HP Print Preferred, Konica Minolta Print Preferred, Microsoft Preferred, Project Management Preferred Required Areas of
Experience:
Windows Operating Systems (Desktop & Server), Printer security configurations and vulnerability remediation, Printer firmware testing and deployment, Advanced troubleshooting of print related issues, Windows Server print share management, Coordination of printer hardware refresh processes, Extensive knowledge of Desktop & Windows system support, Exposure to Desktop & Server Virtualization technologies, Extensive knowledge of MS Office products with advanced knowledge with Excel (Pivot Tables, VLookup, etc.
) Preferred Areas of
Experience:
Familiarity desired with the following technologies:
HP Print/Scan hardware & Print Software, HP Web JetAdmin, HP Jet Advantage Security Manager, HP Access Control, HP Capture and Route, Konica Minolta Hardware and Print Software, Configuration Management and automation tools, Knowledge in Directory and Authentication services, Knowledge of PowerBI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, etc, Understanding of data flow, network interfaces, and protocols such as TCP/IP, DNS and NetBEUI, Knowledge of database fundamentals, applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week Recommended Skills Access Controls Administration Authentications Automation Business Continuity Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
Will serve as a liaison with our Managed Print Service vendors and be involved in the hardware lifecycle, project management, and advanced production support for the Bank's print infrastructure.
Monitors overall systems performance to identify potential issues and tune appropriately.
Addresses failed components or technical issues and provides resolution.
Oversees the work of less experienced associates and serves as a technical resource to business unitsRemote candidates within our footprint may be considered.
Responsibilities Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
Resolves complex problems and failures that occur in assigned products and technical facilities.
Responsible for administration, communication, and documentation throughout technical support activities.
Designs, implements, and maintains processes, including disaster recovery functions, related to the print infrastructure.
System Testing - Coordinates print-related hardware and software testing to determine function, results, stability, performance, and resource consumption.
Plans and verifies the successful implementation of software, firmware, patches, and upgrades.
Performs a variety of planning and technical activities to ensure stability of the print infrastructure.
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure.
Improves technical effectiveness by automating tasks to perform support duties.
May utilize Batch, PowerShell, HP & KM software tools and utilities and Windows administrator functions, depending on the platform.
Technical Expertise - Maintains a strong knowledge base through ongoing research and education.
Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.
Manages special or advanced technical projects.
Provides guidance, mentorship, and leadership to less experienced associates in the work QualificationsBachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Education:
Bachelor's Degree License or Certification Type:
HP Print Preferred, Konica Minolta Print Preferred, Microsoft Preferred, Project Management Preferred Required Areas of
Experience:
Windows Operating Systems (Desktop & Server), Printer security configurations and vulnerability remediation, Printer firmware testing and deployment, Advanced troubleshooting of print related issues, Windows Server print share management, Coordination of printer hardware refresh processes, Extensive knowledge of Desktop & Windows system support, Exposure to Desktop & Server Virtualization technologies, Extensive knowledge of MS Office products with advanced knowledge with Excel (Pivot Tables, VLookup, etc.
) Preferred Areas of
Experience:
Familiarity desired with the following technologies:
HP Print/Scan hardware & Print Software, HP Web JetAdmin, HP Jet Advantage Security Manager, HP Access Control, HP Capture and Route, Konica Minolta Hardware and Print Software, Configuration Management and automation tools, Knowledge in Directory and Authentication services, Knowledge of PowerBI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, etc, Understanding of data flow, network interfaces, and protocols such as TCP/IP, DNS and NetBEUI, Knowledge of database fundamentals, applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week Recommended Skills Access Controls Administration Authentications Automation Business Continuity Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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